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JazzpantsNewbie

asked in Ask a question.

leaving and finally bill

Well after 2 years I am leaving the id network, only because if I ever used my phone as a hotspot or wanted to download something it would never happen and that is the reason for leaving, my wife is on another network and joining that it was seamless, can anyone inform me off the leaving cost, I was told it would be just what is left on contract, (6 days left ) I have been informed now I will get a termination fee also, which was never mentioned when I took the contact out and I asked that question

Adam KnightCivilian

asked in Community Archive

Upgrade plans available

My daughter and I both have ID mobile sim only plans. I can see a greater range of plans options to change to than my daughter. Any idea why? How can my daughter change to a plan that she can’t see? The plan she wants cost more than the plan she is currently on.Thanks, Adam

pauljharrisNewbie

asked in Ask a question.

Fraud acount set up in my name

Hi An account has been fraudulently set up in my name with my address. Please advise as to how to report. I have called the complaints line twice but have not had a call backThanksPaul

John RusellNewbie

asked in Ask a question.

My Wife Died

My Wife died and I need her account closing.

Diane LloydCivilian

asked in Community Archive

Can I keep my old number if I use a new SIM?

I have upgraded but lost my old phone. Can I keep my number, even though I needed to put in the new SIM?

juliantaiCivilian

asked in Community Archive

Old phone turned off but still haven't received sim card

Hey, I still haven’t received the SIM card after one week. Old phone already turned off today as I am porting an old number. Can you get me a SIM card ASAP?

Sunitha DhannooCivilian

asked in Community Archive

tranfer old number to ID mobile Sim

I have been with ID mobile for a few months. I would like to port my vodafone number to this sim now that the contract has ended. I have input all requested information but I keep being told that the information is incorrect. I have checked the Pac number supplied by Vodafone. Ease can somebody help with the transaction number. I have used the 9 digit number on the Order Complete email.

Lee PiercyCivilian

asked in Community Archive

Trade in £50 promo iphone 14 pro

As another user mentioned, i have pre ordered the iphone 14 pro with the £50 trade in offer. i have sent my old phone in and get the value for it, but have not heard a thing about the additional £50 promo offer. i’ve tried emailing currys, ID, carphone warehouse with no response.any ideas? thanks Lee

podgee421Newbie

asked in Ask a question.

Very poor performance

I changed from giffgaff (who now I think are brilliant) to ID mobile who I now think are terrible. No network coverage most of the time in my house and the link provided to check coverage by ID shows mast works in my area, for the last FOUR weeks? The message never changes, and then, I found compatible phones…..I have an iPhone 12 which apparently is not on the list? Please explain 1) when will this mast work be completed, 2) why was I not told my phone may not be compatible? I am actually missing calls!I will be going back to giff gaff.Ann

Steve WilliamsCivilian

asked in Community Archive

Log in doesn't recognise my details

I used my email address the bill is sent to. The number issued by ID and year of birth. And the account reset says theres a problem. But not other option or contact.The live chat is a waste of time. How do I overcome this?

Connor VaseyCivilian

asked in Community Archive

Can't pay 1p charge for upgrade - 'Looks like your details may not match'

I keep trying to pay the 1p charge to upgrade my package but I get the error that the address details may be incorrect.I’ve checked and double checked they are identical. What am I supposed to do now?

asked in Ask a question.

Fraud Account

Hello,I would to report a case of identity fraud. I’m not an iD mobile customer but someone has set up a direct debit using my name and address. I have reported it to Action Fraud and have received a crime reference number.Could someone let me know what to do next and how to get this stopped asap?Thanks

ScottRoberts01Civilian

asked in Community Archive

iPhone 13 Pro Siera Blue 128GB restock?

I ordered the iPhone 13 Pro 2 days ago & it says it is out of stock or in ‘pre-order’ when will it be in stock?

asked in Ask a question.

Need Deactived Phone Number Back!

A few years back I had a YouTube channel that was linked to a gmail account. My only backup for that gmail account was a phone number I had with iD mobile. I hadn’t logged into my YouTube account for a while until one day I realised I had over 14,000 subscribers !The issue is that now Google won’t let me sign back in without 2 Step Verification, which can ONLY be confirmed with this old phone number.. that iD mobile have ‘deactived’.Phone numbers are recycled all the time, so I don’t see why this number can’t be reactived so that I can receive a code from Google. I would give my right arm to get this Youtube account back!

Sam DiplockNewbie

asked in Ask a question.

ID haven't full switched me over, what can i do?

I've switched from Three in the last month, but still getting billed because they state ID haven't fully switched me over or done all their tasks in the background. I activated my account and have successfully transferred my number via PAC code. Has anyone else had this issue? Tried live chat, but bot couldn't help and advisors too busy.

VeraNewbie

asked in Community Archive

I pay for 3 phone numbers ?

Dear ID Employee, I pay for 3 different phone numbers. I haven’t received the bill statements for the other 2 numbers? The recent payment debited from my account was 11 pounds, I received an email bill and it stated 8 pounds associated to my phone number? I received a notification that I used 80 % of phone usage however I have only used 69 minutes of 500 minutes. I am confused. Unless, this has not been updated? Please advise. I would like to receive all 3 phone number payment bills so I can see what I am paying for and see the usage/airtime etc. I have one family member complaining that his phone is not working? Picking a subject above does not apply here? There should be an option for does not apply. Please help. Thank you, Vera

europort12Civilian

asked in Ask a question.

Samsung headphones didn't arrive with order

On upgrading my phone I chose the Samsung Galaxy as it said it came with free headphones.Seeing as there is no headphone jack on most of the phones now, I needed a new phone that came with headphones that would work with it, as all the headphones I have need a jack.The headphones didn’t arrive with the phone and there was no other information sent with the phone (it didn’t even come with a charger).How would I be able to find out about the headphones?Thanks.

TartanCivilian

asked in Community Archive

No ID Mobile customer service support available

Hi, i have an issue with my service i keep getting disconnected during call and here a message saying “Sorry, your service does not allow access to this number” this also happen randomly when i try to call out too. Also a number of calls failing and people unable to call me.To my extreme frustration i have tried every option on the ID mobile number 7777 and every option leads to the same message directing me to use online chat which is always greyed out and unavailable or to leave a message here which is far from same leave of support available from other providers. i’m disappointed with this service and would like to raise a complaint and discuss my options going forward as i’m regretting leaving O2 for this lack of service.I’m missing important calls and need to speak to an ID Mobile rep asap in private not on a public forum.

William AlecNewbie

asked in Community Archive

late payment need help

Is there any way at all to contact anyone at ID as I am going to be late paying my phone bill but I wanted to inform someone that I am still paying it, it will just be late. The page for the Live chat is gone.

StephenmooreCivilian

asked in Community Archive

email stopped

My email was working on a trip to Australia but then stopped

William AlecNewbie

asked in Ask a question.

paying bill

When I try to pay my phone bill it says an error has occurred, I would like to talk to someone about this but I can't find a way to do so on the app.

Will HeasmanCivilian

asked in Community Archive

OTP not coming through on Pixel 7 after switching from EE

Hi there, Have recently switched from EE onto a Pixel 7. Initially no text messages came through, was sent a new sim, now all texts come through except one time passwords/ verification codes. Any help is appreciated!

Jennifermr101Civilian

asked in Community Archive

contract cancelled but still being billed

Hello I cancelled my contract but I am still being billed. my Id account even says that the contract is ended!

Luk45zRookie

asked in Ask a question.

Extra charge for receiving a TXT message

Hello everyone, So I’ve recently moved from Vodafone to ID, and today I’ve noticed on my bill I’ve got extra charge for TXT message £12.34, message is domestic and message was sent from UK mobile number, when I’ve checked this number in my contacts it’s number from my agency (UK mobile number), so when I’m booked in for work in our booking system, I’m receiving a TXT message (with a link) and email. Then I’m logging in to the booking system to confirm the shift, you not sending any txt message to this number as there will be no reply, so I’m just wondering, why am I charged for receiving a txt message and it’s mean now that every time I’ll be booked in for work and receive a text message, I’ll pay for that message, despite I’ve received it not send it.

COTSWOLDAFCivilian

asked in Ask a question.

How can I change the amount of time unanswered calls go to voicemail?

How can I change the amount of time unanswered calls go to voicemail?

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