Unanswered questions

13865 Topics

Brett Galvin
Newbie
Brett GalvinNewbie
asked in Ask a question.

Transaction Number

Can someone send me my transition number I have not yet revived any involve even tho sim is active 

2
Kash
iD Mobile Employee
3 months ago
M
Civilian
MobileMacCivilian
asked in Ask a question.

text messages not sending

I have recently signed up to id mobile with a iphone 15 but I can’t send text messages, they show as “not delivered”. Imessages work fine,I tried turning off imessages but texts still are not sent and “send as an SMS when imessage not available” is on.Why is this problem happening? Help please

2
Kash
iD Mobile Employee
3 months ago
Jacquiej90
Newbie
Jacquiej90Newbie
asked in Ask a question.

samsung s22 esim thailand

Will my phone support an esim in Thailand please

2
Tom
iD Mobile Employee
3 months ago
D
Newbie
D Abdirahman YusufNewbie
asked in Pay As You Go

sim

Where is my sim card I ordered I never recieved my sim I just recieved letters from you [REDACTED] replacment on [REDACTED] of 22/11/2023 

2
Tom
iD Mobile Employee
3 months ago
N
Newbie
NanarNewbie
asked in Ask a question.

why no connection

W hey doesn’t phone keep saying no connection. I’m sick of it. Luke last time when phone went down. I need a better service than this so will have to change This afternoon again no connection ?????

3
Tom
iD Mobile Employee
3 months ago
N
Newbie
NanarNewbie
asked in Ask a question.

intermittent connection and none

Phone saying 4g   The. bars very low so I have no connection part of this afternoon. Really not good enough after the last time not long ago when it was off nearly all day   I need this phone as I get called out due to an I’ll relative. Is this a fault on network ??? Stoke on Trent will have to change to better network if 

1
Tom
iD Mobile Employee
3 months ago
G
Civilian
GeebarryCivilian
asked in Device & Phone Support

pac not working

I am trying to port my old number from ee into id as I’ve just started a new contract with id. On my joining emails I was given a mobile number but that is different from the one that works on the phone and the id mobile sim! I now get emails through saying they relate to the last 4 digits of the number assigned to the sim and also this number is shown in the phone settings. basically I am entering all the correct details into the PAC entry page and I get an error message. I think the details say it is not possible to port an id number to id, although I am not trying to do that!can someone help with this please?

1
Tom
iD Mobile Employee
3 months ago
H
Newbie
Harryjones1511Newbie
asked in Pay As You Go

data

I pay for unlimited data I’m supposed to be getting a phone today but it saying I’ve got no data now even if I pay for unlimited why is this ID so poor as a network be moving soon as possible 

1
Tom
iD Mobile Employee
3 months ago
S
Newbie
SuzigoodchildNewbie
asked in Device & Phone Support

My Phone Hasnt arribed

Hello, I placed an order for a phone on Wednesday 20th December and it hasn’t arrived.  I received the confirmation email, but haven’t received anything since. When will the phone arrive and will I already be being charged for this months bill? 

1
Tom
iD Mobile Employee
3 months ago
Jenni Bunch
Newbie
Jenni BunchNewbie
asked in Ask a question.

Jenni

I have just received a sim card and put it in my phone and it is not working.  Put another working sim card in it and it works.  Phone says there is no sim.  It's either not activated or not getting activated.  This is just a new account and the account number is ‪13447349‬.  Phone number for the sim is 07886067711. 

2
Kash
iD Mobile Employee
3 months ago
Simon Barry
Newbie
Simon BarryNewbie
asked in Ask a question.

Refund delay

I am getting extremely impatient waiting for my refund for the upfront fee. My phone was sent back in 13th dec special next day delivery. I’ve been told ever since I’ll be getting my refund in 3 to 5 working days but it’s almost been a month. I keep getting fobbed off by the social media team and customer services but I’m still no clearer when I will get my refund

1
Kash
iD Mobile Employee
3 months ago
W
Newbie
Waqas Ul MananNewbie
asked in Device & Phone Support

phone contract

Hii Have ordered Samsung Galaxy S23 128Gb still waiting for delivery not arrived yet.order number is 130744872

8
Kash
iD Mobile Employee
3 months ago
M
Civilian
Ma AliaCivilian
asked in Device & Phone Support

new sim upgrade

My 24 month contract is coming to an end on 9 January 2024. A week ago I ordered an upgrade sim, I want to keep this phone and keep my phone number. I still haven’t recieved the sim so just wondering where it is? And I’m also confirming if this new sim keeps my same number? As I do not want to change it. Do I have to do anything further to ensure that my number is the same, or is this automatically transferred over? Thanks

1
Kash
iD Mobile Employee
3 months ago
A
Newbie
aki0911Newbie
asked in Device & Phone Support

proof of usage for insurance claim

I lost my iphone since the 5th of December 2023 and I reported to ID mibile using the chat to contact customer services. However,  they keep telling me that it has been sent to my email. However,  I have not recives it. Its frustrating to say the least. I just need confirmation that phone and sim was blocked and confirmation of usage.Please any advice on how to resolve the situation will be appreciated.  Thank you. 

1
Kash
iD Mobile Employee
3 months ago
J
Newbie
JanssenNewbie
asked in Ask a question.

Data not working

I gotten a contract with iD Mobile last week, delay of delivery. Was supposed to be delivered today but never arrived. Turns out was Royal Mail issue. Rather than waiting 2-3 days for iD mobile to send a replacement from their warehouse, I went to Currys instead as they do replacement SIMS for iD mobile. Bare in mind I didn't even have the SIM delivered in the first place but still went ahead and got a replacement sorted in store at Currys.  Once I received the replacement, put in my phone, it works with the wifi turned on, and can see iD mobile shows top left of my phone and I can call and also text. And also got an confirmation text of my my sim being activated as i did it myself. When I turn off the WiFi to test the Data, it doesn't work whatsoever. It doesn't recognise the network which is strange as its a brand new replacement SIM. The issue also occurs on a different device. Works well with WiFi but Data it just doesn't seem to recognise the network and doesn't work.  Would my op

1
Kash
iD Mobile Employee
3 months ago
Z
Newbie
Zahra MogNewbie
asked in Ask a question.

Number porting taking too long and both networks are deactivated

Problem solved after a full day without any network!

4
Kash
iD Mobile Employee
3 months ago
Julia Dell
Newbie
Julia DellNewbie
asked in Ask a question.

upgrade

Can I have a callback on upgrade 

3
Kash
iD Mobile Employee
3 months ago
Bry Wootten
Newbie
Bry WoottenNewbie
asked in Pay As You Go

I can’t register on the app

when I ask for a resend of security code, I’m told to wait 2 minutes since my last security pin sms but I’ve not tried this in more than 24 hours. Waiting more than 2 minutes and I still get the same reply.

2
Kash
iD Mobile Employee
3 months ago
Lauren McGuire
Civilian
Lauren McGuireCivilian
asked in Ask a question.

Page crashing

I keep trying to upgrade my plan but the page keeps crashing when I go to view my basket and check out!

2
Kash
iD Mobile Employee
3 months ago
John871
Newbie
John871Newbie
asked in Ask a question.

probs with network change

Hi I have sent my PAC code and my old number have been moved from my old network to id but the messages are using the id number and not my old number 

11
Kash
iD Mobile Employee
3 months ago
m_sLANDON
Newbie
m_sLANDONNewbie
asked in Device & Phone Support

I am abroad and accidentally disabled my ID sim, now I can't get it back?

Hi guys, I was fiddling around with my sim settings whilst in Morocco. I disabled my ID sim, and now I cannot see it in my ‘sim’ menu anymore? So now I can no longer receive important texts and calls to my number! Any help would be much appreciated. Thanks in advance.

2
Kash
iD Mobile Employee
3 months ago
J
Civilian
joelsCivilian
asked in Ask a question.

Can't provide PAC

I have provided the details on the PAC form. I have checked the info - but it doesn’t seem to work: We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us. Kind regards,Joel Stobart

4
Tom
iD Mobile Employee
3 months ago
D
Newbie
DuncanPoundcakeNewbie
asked in Pay As You Go

Linking two ID Mobile accounts

I currently pay for an ID Mobile SIM but have also taken out a phone contract for 2 years. I thought having logged in when I purchased the phone, everything would all join up but it doesn’t seem to have done.   How do I do this?

6
Tom
iD Mobile Employee
3 months ago
Femi Awoyemi
Newbie
Femi AwoyemiNewbie
asked in Ask a question.

Issue with my bill over my cap

I have an issue with my bill. I tried to access the chat feature but its not allowing me to send messages. My bill should be £12 a month but has gone up to £16.74. I have checked my billing and this is made up of £13+ and then Vat of £3+. I an confused as to the rise of my bill and would like an explanation  please. Also to mention i have a £0 cap on my bill so I am unable to spend over my monthly limit. I have also not seen any additional charges.

7
Tom
iD Mobile Employee
3 months ago
R
Newbie
Richard StevensonNewbie
asked in Device & Phone Support

sim only

RRichard Stevenson just nowhi … would like to stay with my idmobile sim only plan but change to a slightly cheaper plan ….. but it says i cannot do this .my present plan finishes on the 9 th Jan ‘24

2
Tom
iD Mobile Employee
3 months ago
Terms & Conditions
Why iD Mobile?