Unanswered questions

13890 Topics

Andy Boyle
Newbie
Andy BoyleNewbie
asked in Ask a question.

says cap reached for outgoing calls but i have unlimited calls

As above, when I try to make a call it says I’ve reached my capped limit but I have unlimited calls on my plan. Live chat not working. Need phone urgently and can’t find contact number.

2
Tom
iD Mobile Employee
7 days ago
Patrick Dixon
Newbie
Patrick DixonNewbie
asked in Ask a question.

Number not ported

I have been told my number would have been ported yesterday and yet this has not happened. (EE to iD), and there is no way whatever to contact iD as the live chat feature isn't working. What am I supposed to do?

2
Tom
iD Mobile Employee
7 days ago
D
Newbie
DazfordNewbie
asked in Ask a question.

pac

Hello 1st time here ,second time I've waited for my number from Vodafone to switch to ID it should be dine today but still nl joy and like I said its the second time I've tried can someone pls help me thanks 😊 

12
andewhite
Legend
7 days ago
Neil Clowes
Civilian
Neil ClowesCivilian
asked in Device & Phone Support

disconnected mobile date

My mobile data has been disconnected with no reason 

1
Tom
iD Mobile Employee
7 days ago
B
Civilian
Bob JamesCivilian
asked in Device & Phone Support

cannot make calls and messages

I can't make any calls or messages.My number is [REDACTED]

2
Tom
iD Mobile Employee
7 days ago
R
Newbie
RuxymariaNewbie
asked in Ask a question.

tenerife

I am in tenerife shows 4g but I can’t make any phonecalls or use internet and everything is on

4
Tom
iD Mobile Employee
7 days ago
Luke Halliday
Newbie
Luke HallidayNewbie
asked in Ask a question.

ID Plan Info

I am very close to the end of my id contract.Recently, I have had to install the new updated version of the App and now I cannot see anything other than pay my bill. I want to check when my contract ends so I can leave and when I click on MY PLANS, it only lets me edit my profile.The Old app was not very good but this new one is twice as bad.Help me please 

2
Tom
iD Mobile Employee
7 days ago
M
Newbie
MehmetNewbie
asked in Ask a question.

I Feel Scammed

I only had my ID account for a like a month (or less) and I have been charged 4x£8. Can i please get an explanation? Also it said I had overdue £8 and it temporarily suspended my account so I payed it and there was still a “Overdue £8” red box on the “Bills” tab on the app. So I payed that too, so £16. So with that and 2 other payments I spent £32 on 1 month. Please refund me!!

1
Tom
iD Mobile Employee
7 days ago
Ali3781
Newbie
Ali3781Newbie
asked in Ask a question.

Where did my data disappear to!

Hi, I joined ID last month on a 100GB which allegedly rolls over unsued data. I have always had 100GB with previous provider but NEVER used anywhere near that amount.I regularly check usage so, when I checked my account on Friday evening was surprised to find I only had just over 6GB left. My new bill has landed which shows I only used just over 5200MB so nowhere near 100GB! I have had just over 6GB roll over. This isn’t a big deal in the scheme of things but something has clearly gone wrong!!

3
Tom
iD Mobile Employee
7 days ago
J
Newbie
jamie77Newbie
asked in Ask a question.

Help!

Bought a phone on contract on ID Mobile through Carphone warehouse. The Sim is not recognised by any phone therefore unusable. Carphone warehouse keep telling me to contact ID mobile direct but it seems impossible. Live chat doesn’t work and there’s no way I can find to speak to anyone. Can anyone help please? Thanks

2
Tom
iD Mobile Employee
7 days ago
Melanie Moss
Newbie
Melanie MossNewbie
asked in Ask a question.

mobile number not recognised

Hiya this has always been a I'd mobile number bit it's coming up as not recognised on the app can you help me please 

3
Tom
iD Mobile Employee
7 days ago
Ash Lilley
Newbie
Ash LilleyNewbie
asked in Ask a question.

help me

Paid bill but still suspended 

6
Tom
iD Mobile Employee
7 days ago
Gavin May
Newbie
Gavin MayNewbie
asked in Device & Phone Support

pac code

How do I speak to a real person at id mobile

3
Tom
iD Mobile Employee
7 days ago
A
Newbie
AmanK13Newbie
asked in Ask a question.

Ported number not always working

Ported my number successfully 3 days agoSome calls / texts sent as the ID mobile number some as the transferred number Very randomneed urgent help

3
Tom
iD Mobile Employee
7 days ago
M
Newbie
Myrddin55Newbie
asked in Ask a question.

SIM Only Upgrade/Renewal

HiI have just renewed my account which is due to end in 2 weeks. The order has been processed and I note that the new plan will become active in 24 hours. I want it to renew on the same day as the old plans expires, if it renews tomorrow I will lose ½ a month which I have paid for. How can I change the renewal date?

2
Kash
iD Mobile Employee
7 days ago
J
Newbie
JosephKNewbie
asked in Pay As You Go

How can I escalate this further?

On Friday, I tried to top up my phone £20 using the iD mobile app. However every time I went to make the payment it said "sorry there was an error please try again" so I did as I needed the credit to use my phone. However every time the app said there was an error it had actually processed. Now instead of having £20 credit they took £120 out of my bank. Leaving me with nothing. I immediately got onto the live chat and they said they have logged the error and request for refund and told me to return in 48 hours. So 48 hours, I returned (Sunday) but they had no update and said there would be an update within 12 Hours so 12 hours later I returned (Monday morning) but there was no update again! And this time they said please wait 24 hours for a guaranteed update so yet again I waited 24 hours (Tuesday morning) but when I went to live chat they said no update again! And now I have to wait another 48 hours!! Which will take it to nearly a week. They just don't seem to care whatsoever about t

2
Kash
iD Mobile Employee
7 days ago
J
Newbie
JosephKNewbie
asked in Pay As You Go

How to claim refund

I've tried to top up my phone via the iD mobile app (which is garbage btw) and it's charged me 6 times! Where do I stand with a refund? They are saying it can take 5 working days for the money to come back but I need it asap due to buying food for family! 

3
Kash
iD Mobile Employee
7 days ago
M
Newbie
MattB76Newbie
asked in Ask a question.

Big bill after upgrading

I upgraded from sim only to pay monthly last week, my new plan is £35.99 pm I was previously paying £10 pm. My bill is showing as £61.33 but the emails I’ve had from iD states my bill is £10 on the 25/4/24, either way I think £61.33 is a ridiculous figure and have no clue how that figure has been arrived at as nothing on my account or any emails sent from iD show this amountAny info or help would be appreciated 

2
Kash
iD Mobile Employee
7 days ago
T
Newbie
Topman1031Newbie
asked in Device & Phone Support

app not working website not working

Seriously id  what is going on. Can't log in  can't even register to the app. Your quick enough to take payment. 

38
Kash
iD Mobile Employee
7 days ago
N
Newbie
Németh RichárdNewbie
asked in Device & Phone Support

paid bill unable to use

Why I'm not able to use my data and my phone if I paid my bill?

2
Kash
iD Mobile Employee
7 days ago
Katie Louise Moscatelli
Newbie
Katie Louise MoscatelliNewbie
asked in Device & Phone Support

I am making calls but people struggle to hear me as it is so intermittent

I am getting so fed up, I have a Samsung S23 Plus. No one can hear me if make the call yet I can hear them clearly. I have got a new phone recently but the same issue is happening?! 

6
Kash
iD Mobile Employee
7 days ago
S
Newbie
StagNewbie
asked in Device & Phone Support

id phone app

I live in the UK that when I go to download the ID mobile app it says not available in your country anybody help me please.

2
Kash
iD Mobile Employee
7 days ago
Sally Bates
Civilian
Sally BatesCivilian
asked in Ask a question.

using data abroad

How do I use my data in Turkey ..?

2
Kash
iD Mobile Employee
7 days ago
Mandumoomoo
Newbie
Mandumoomoo
asked in Device & Phone Support

cancel monthly contract with no number or details

How do I cancel a monthly contract which I thought I had cancelled when I can’t remember details 

1
Kash
iD Mobile Employee
7 days ago
David Brooks
Civilian
David BrooksCivilian
asked in Ask a question.

number

  

1
Kash
iD Mobile Employee
8 days ago
Terms & Conditions
Why iD Mobile?