my telephone is having intermittant call issues. 80 % non functional sim for 2 weeks

Despite numerous discussions with a human on ‘Livechat’ and a subsequent replacement sim, I am still unable to use my phone to call UK mobiles even though I have unlimited calls as part of my contract. Id are happy to keep charging me for a service I am unable to use! Any assistance would be greatly appreciated please.

Hi. Just changed phone to a Samsung A40. My original ID mobile sim wouldnt work for calls (in or out) so after going through setting with chat operator I was sent a new sim. Still have same problem with new sim I tried the following: Lebara sim in the A40 and it works fine. New ID mobile sim in a S21 Ultra and it works fine. Another ID Mobil sim that currently works in an S24 Ultra, this works fine in the A40. So why is the new ID mobile sim not working in the A40? Please help before I pull any more hair out.

Hi, I have an Iphone SE Gen2 and recently been having an issue where calls will not come through. My husband for instance will call me, it rings all the way to voicemail - I get no notification of an incoming call - no missed calls etc. I am also having issues making outbound calls. - it doesn’t ring, it just hangs and then disconnects. I have updated the phone to the latest IOS - reset network settings etc etc I cant contact IdMobile - obviously hey are now an “Online” only customer service team which I use lightly as after waiting 90minutes on their online chat they simply disconnected with the message “Our Team is Unavailable” Never thought I would have to turn to an online forum for help rather than customer service. So I am short of giving up unless someone here can help?

Hi i cant make or recieve calls whats going on ??? Its frustrating in this times to not be able to use my phone please sort it out !

Just lately when I'm on a call the person on the phone has said that I keep dropping out and they can't hear me. It doesn't happen all the time and as a driver I travel the UK so can't really pinpoint where it happens. I get the same thing happen when using a Bluetooth or without. I've reset the network settings, switched the phone off several times, turned airplane mode off and on and it still does it. The phone is only 4 months old so it's surely not that. Any ideas would be greatly appreciated

I have posted in this forum before and am so frustrated with the lack of support from id we are having constant issues where those says it has a signal but is unable to receive calls. calling the number and it just rings. The phone receives no notification of a missed call and can’t call out. It just hangs without dialling. Have tried all solutions - restarting works for a while but there is no way of knowing when this error has happened. I have done all the things related to the 3G switch off advised in this forum. Honestly will never go with a company again that’s online only with no customer service team, when things go wrong some support is needed. any advice before I switch networks?

Despite numerous discussions with a human on ‘Livechat’ and a subsequent replacement sim, I am still unable to use my phone to call UK mobiles even though I have unlimited calls as part of my contract. Id are happy to keep charging me for a service I am unable to use! Any assistance would be greatly appreciated please.

Can no longer make or receive calls. Was working fine last week. WiFi and internet work fine. Tried all the various suggested solutions apart from putting my sim in another phone as I don’t have another phone to try it out on. Any suggestions?

I keep getting calls from people saying they are returning my call. The issue is I have not been calling them. It seems my number is showing up on their caller ID. But its not me, calling. Searching on the internet it seems it is called spoofing, I have tried reporting it to action fraud, but online there seems to be no way to report it after trying a number of options. So I have given up with that route. The other option is to contact your provider. I can use my phone and receive calls as normal. It just seems somehow someone is masking their number on caller ID by using my number. What can I do?

I'm experiencing calls issue since 3 weeks and it's not getting better at all. This is really causing my everyday life and I am not sure from where to get help. I would rather like to switch provider immediately but I am on a contract. This experience with ID mobile is pathetic

Hi, I have successfully activated the replacement eSIM on my Samsung S25, and I can make outgoing calls. However, when people try to call me, they hear a message saying that my number is not recognized. The correct number is displayed under About Phone and SIM Manager eSIM, but the incoming call issue persists. Can you please check and resolve the provisioning for incoming calls? Thank you, Christos

Formal Complaint Regarding Persistent Poor Mobile Reception and Call Quality Dear ID Mobile, I am writing to formally express my profound dissatisfaction with the persistent poor mobile reception and unacceptable call quality I have been experiencing at my location, NW11, since the commencement of my contract in March 2024. In an attempt to mitigate these issues, I have resorted to utilising Wi-Fi calling on the mobile phone settings and that has made very little difference. However, this has proven to be an inadequate solution, as the line continues to cut off intermittently, particularly during crucial moments such as when I am reading digits or relaying sensitive information like account details or telephone numbers or even spelling an address out. These persistent connectivity problems have caused me significant inconvenience and frustration. However, the situation has recently escalated to an intolerable level. To further emphasis the severity of this issue, I have conducted compa

I have recently joined ID and ported my number from Talkmobile. Everything seemed fine until I was roaming in Europe. I can make outgoing calls and data works fine, but incoming callers are met with the message ‘This number cannot accept your call’. The issue is not handset related, I travel for work and fully understand how to set up my phone for roaming and have been through troubleshooting with CS on a live chat. This was escalated to the Technical Team who got back a day later and suggested changing my network selection from automatic to one from a supplied list. I’d obviously tried this already, and am quite frustrated at the poor support offered and lack of a number to call. Could this be due to a partially failed port? If so, what steps should I take to resolve this. Any help would be greatly appreciated. Thanks.

Unable to connect to listen to voicemails. 123 dials and hangs up. The 07 version does the same. I see a call issues update on here that states RESOLVED. No it is not!!!! help please

Hi , I have two contacts with ID Mobile , One nearly 2 years old , One just over a year old … The Minute i leave home (connected via WiFi) i cannot for the life of me connect to the internet on either phone , have trouble receiving and making calls , and issues sending SMS … anyone know how I can make a proper complaint about this as iD mobile get £70 a month off me and my phone only really seems to work on WiFi , which I obviously pay someone else for!

Hi Community, I am also close to cancelling my contract with ID. I have followed instructions from other questions r.e. call issues, but no luck - I have not been receiving calls at all, and I can’t make calls either. And today my phone has 0 bars of signal. Please can anyone help before I go through the admin of changing provider?

Hi This is a new contract and first time with ID mobile. my phone is unable to make or receive call normally only via watsapp?

Since moving to ID I haven’t been able to make phone calls or send/receive texts. I want to switch to a new network but can’t send the text for my PAC code. How do I do this?

My phone cannot male calls or receive them as my sim keeps disconnecting and saying nit registered on network !! I took it into currys who said its because my battery is o reheating but I had my phone inspected and fixed 8 months ago in currys due to a faulty handset when I signed up . I've argued that it still overheats but was fobbed off now it's out of warranty currys state its not co red fir repair but the battery and maim board do need replacing I am still in contract for 2 months is there anything that can be done

My husband and I are both with ID and neither of us can make or receive calls. Whenever we do the person on the other end can't hear us. The person on the other line can be heard absolutely fine but they can't hear anything from either of us dialing off an ID phone. I have complained about this already and my husband was sent a new SIM ( I was promised we would both receive new Sims which didn't happen). There has been absolutely no improvement since my complaint and my husbands new SIM has made no difference whatsoever. Both of our phones have been rendered unusable and there seems to be no sensible solution. Why am I paying a monthly charge for two phones that don't function as phones?! I have just lost my Grandma and it is currently impossible to phone Grandad to check in on him. The advice I have been given by ID hasn't fixed the issue and I cannot believe I am paying for a serious lack of service not to mention the fact it is impossible to actually speak to anyone about the issue.

My WiFi calling has stopped working. It’s fine for my partner on another network. I have no signal at home so it’s not that. Switched router and phone on and off. Toggled the wifi button. What else can I try?

Hello, I did some research on iD mobile, and read here, here and here that call forwarding/divert is supported. So I signed up today! However, I cannot get call forwarding to work at all. I am using a Google Pixel 6a, with this month’s software update. I am using an iD mobile eSim. WiFi calling is working, and I have setup voicemail. I can make and receive calls OK, and get 4G/LTE coverage at my location. I’m trying to enable call divert by: Opening the android dialer (phone icon). Opening Call forwarding menu ( Menu icon > Settings > Calling accounts > iDmobile > Call forwarding. The phone briefly shows “Reading settings...” and then shows a forwarding number for ‘Always forward’, ‘When busy’, ‘When unanswered’ and ‘When unreachable’. The number shown ends in 123 (voicemail?) for all options except ‘Always forward’, which shows as ‘off’. I select ‘Always forward’ and enter a phone number (a UK mobile number in the format +44xxxxxxxxxx) and select ‘Turn on’. The phone shows “Reading se

I have a problem where people can't hear me on voice calls but on WhatsApp etc. I've tried full reboots and read the articles and it seems to be a common problem. Do I need to get a new sim? I'll try to find an old phone and try the current sim in that one

Hi , both me and my wife are on ID and for the last 2 weeks whenever making a call we can't hear the other person and vice versa, the call either goes quiet , sounds stuttered or sounds like.its under water , we have had to resort to watsapp calling but have missed important incoming calls due to terrible quality , we have tried restartingphones and checking for updates but still having the same problem , it only seems to effect ID calls and not calls through over sources Eg watsapp and fb messenger, many thanks