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44 Topics

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iD Mobile iD Mobile Employee

News Network service issues this morning - updated

We’re aware of some issues affecting the network this morning and are working with our network partners to resolve this ASAP. We apologise for any inconvenience caused.Update 11.20am - we’ve been informed that our network partners have now fixed the issue. Some customers might continue to experience...

Welcome / iD News and service updates
5363 33
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Rank
1 month ago
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Martoz Civilian

network abroad -issues whilst in Italy
Solved

I am abroad in Italy and my network stopped working, I can't make any calls send messages and data never worked, it is really important for me to use the phone please can you help me?! 

My iD / International & Roaming
92 8
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1 month ago
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leisure Civilian

Does iD Mobile support 3G
Solved

does 3g work on id

My iD / Coverage
44 1
Rank
4 months ago
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evhargreaves Civilian

Not registered on network
Solved

I've been an ID customer for about 3 years, after about 18 months I started to have some issues with mobile data (being unable to connect to 4G, having to restart phone 3 times to use data for about 10 minutes before it went again) but was told this was because of the handset/poor signal. I upgraded...

My iD / Coverage
2997 26
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Rank
6 months ago
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adamido

Google Pixel 3a open to all Networks?
Solved

I just wanted to ask if the Google Pixel 3a is open to all networks sim cards? I wanted to get a Google Pixel 3a contract phone deal from here but will be using my Virgin Sim Card in it even though the contract is with iD Mobile.

Welcome / Ask a question
169 1
Rank
6 months ago
DanielleM

Wrong country when roaming
Solved

So I'm on holiday in an EU country, my phone initially connected to the correct signal and all was fine however it then switched to a none EU neighbouring country and charged me £60 for data used in the space of three hours. What happens in this situation?

My iD / Bills, allowances & charges
89 2
Rank
7 months ago
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Adzdalton Mentor

iD mobile coverage feedback?
Solved

So for the past week there's been a problem with 4G in my area. They are aware of this and have been hard at work. I was just curious if there is a way to give them feedback as to how stable it is. It started working again as of yesterday evening and have noticed no problems at all as of yet. It'...

My iD / Coverage
181 5
Rank
9 months ago
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Adzdalton Mentor

Network connection slow today?
Solved

Anyone else experiencing really slow network connection today. I have 4g and the signal is good quality. Just really laggy. I'm away for the weekend so maybe just the location, though i did check the coverage map on the ID website. That showed good quality coverage. Just curious guys if anyone else...

My iD / Coverage
184 3
Rank
9 months ago
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GeorgeS6E Civilian

Network Locked Issues
Solved

I have a samsung galaxy s6 edge that is locked to the voafone network so that i cannot use my ID mobile sim card. When i first put the sim in, the idiot that i am, i guessed the code wrong 3 times, its now saying "SIM network PIN blocked. Enter SIM network PUK". I went to you (ID) and asked for a PU...

My iD / Getting started
613 5
Rank
1 year ago
Eden

Network coverage for iD
Solved

What network does iD use?

My iD / Coverage
311 1
Rank
1 year ago
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Rank
Holmesdx Civilian

Sim not provisioned
Solved

Hi, just upgraded to Nokia 6.1, fitted new SIM, set up phone but data not operative. Notification stated "SIM not provisioned" ?????

Welcome / Ask a question
845 5
Rank
1 year ago
G
Greta12

Not registering with network when abroad
Solved

Hello. Me and my friend just landed in Latvia and drove to Lithuania. We both use iD and have been unable to use our phones from the moment we landed. Neither of the phones (OnePlus 5t and Huawei) can register with a network, so we are unable to call, text or roam in either country. We checked if ro...

My iD / International & Roaming
1666 6
Rank
1 year ago
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lizbell401

Network not available
Solved

No problem with network until today. Cannot make/receive calls, error message 'not registered on network'. (Wifi etc fine, bills up to date...) ???

My iD / Coverage
253 1
Rank
1 year ago
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kuepper Civilian

No coverage
Solved

Got my text 12 hrs ago saying I was now connected to iD but I'm either not connected at all or hardly connected (no bars on triangle) so can't make or receive calls. That's at home indoors. I checked the coverage before joining and it was supposed to be excellent for my postcode. Does it take time...

My iD / Coverage
150 3
Rank
1 year ago
Jordanb1984

Will network work with Samsung solid immerse, GT-B2710
Solved

Hi, Just wondering if I order a SIM card, it will work on this unlocked mobile, it's a few years old, so just using for work

Devices / Android
125 1
Rank
1 year ago
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Ilovegin Rookie

None to poor coverage
Solved

On Saturday I had no signal and at times just 1 bar. I had to take my mother to hospital for a procedure and they were going to call and let me know when I could collect her. There was no signal in the waiting room, very little around the hospital I ended up driving home where again no signal or ju...

My iD / Coverage
354 9
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Rank
1 year ago
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Brunster Rookie

Undelivered texts and imported number issues
Solved

I’ve recently joined this network and imported my number, I’m having a few issues firstly text messages are only sometimes getting delivered, most of the time is coming up undelivered sometimes it’s not delivered at all, but others they’ve had it 3 times, and sometimes it works, my other issue is I...

My iD / Getting started
241 5
Rank
1 year ago
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JAT Civilian

Problems with network
Solved

This morning I can't pick up my voicemail messages and the phone didn't ring either. I've tried calling people to find out whose been trying to contact me but I can't make calls either - I have allowance to do so. Is there a fault with the network? I can text or use the internet still but really nee...

My iD / Coverage
300 2
Rank
1 year ago
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Waggy Civilian

No Service in Mere Green, Sutton Coldfield
Solved

I have had no service for my phone for the past six days. When you search the covereage & network staus checker it displays the following The mast you're connected to has a lot of traffic right now. We know about this and we're working on expanding the capacity of the mast to let more people use it...

My iD / Coverage
453 6
Rank
1 year ago
Verement1

Phone has suddenly stopped receiving calls
Solved

I have recently upgraded to a Samsung 8 through ID. In the past few weeks I am no longer receiving calls. I can make them, send and receive texts no problem. I've tested calling from landlines and 2 different mobiles but none of the calls go through. It either goes to a line engaged tone or to my vo...

My iD / Coverage
825 1
Rank
1 year ago
Kellyh83

Call waiting
Solved

Can someone tell me on the sim only deals do you have call waiting? This is where if you are on a call the other call comes up & you have the option to accept or reject.

Welcome / Ask a question
242 1
Rank
1 year ago
E
Rank
eam.alexander Civilian

When people call me we can't hear each other, but when I call them it works fine.
Solved

I started with iD last tuesday but since I have set up voicemail, when people call me it doesnt have a dialling tone on their end, and when I pick up neither of us can hear each other. If I don't pick up it also doesn't go to voicemail. I turned voicemail off and it worked temporarily but now won't...

My iD / Coverage
534 3
Rank
1 year ago
S
sopsan

Problems with ID mobile sim working in old phone
Solved

Hi, I recently took out an ID mobile contract for a spare phone that I use in case of emergencies. For this reason, it is an old Motorola flip phone. When the sim card arrived, I tried it in the phone and it would not work - it just said 'check sim'. A couple of points to note: 1) I am pretty sur...

My iD / Getting started
2795 2
Rank
1 year ago
A
Alarming

Old SIM stuck in phone, can I use it on iD?
Question

Is there any way of still using my old o2 sim on id network. I cannot get it out.

Welcome / Ask a question
26 2
Rank
1 month ago
K
Rank
Knikkii Civilian

Emergency calls only
Question

Not sure why my phone is saying emergency calls only. Have switched on and off and checked .. no bill outstanding. In the SE5 area. Is there a problem in the area

My iD / Coverage
55 3
Rank
1 month ago

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