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37 Topics

L
Rank
leisure Civilian

Does iD Mobile support 3G
Solved

does 3g work on id

My iD / Coverage
26 1
Rank
2 months ago
E
Rank
evhargreaves Civilian

Not registered on network
Solved

I've been an ID customer for about 3 years, after about 18 months I started to have some issues with mobile data (being unable to connect to 4G, having to restart phone 3 times to use data for about 10 minutes before it went again) but was told this was because of the handset/poor signal. I upgraded...

My iD / Coverage
2675 26
G
Rank
4 months ago
A
adamido

Google Pixel 3a open to all Networks?
Solved

I just wanted to ask if the Google Pixel 3a is open to all networks sim cards? I wanted to get a Google Pixel 3a contract phone deal from here but will be using my Virgin Sim Card in it even though the contract is with iD Mobile.

Welcome / Ask a question
154 1
Rank
4 months ago
DanielleM

Wrong country when roaming
Solved

So I'm on holiday in an EU country, my phone initially connected to the correct signal and all was fine however it then switched to a none EU neighbouring country and charged me £60 for data used in the space of three hours. What happens in this situation?

My iD / Bills, allowances & charges
78 2
Rank
5 months ago
Rank
Adzdalton Mentor

iD mobile coverage feedback?
Solved

So for the past week there's been a problem with 4G in my area. They are aware of this and have been hard at work. I was just curious if there is a way to give them feedback as to how stable it is. It started working again as of yesterday evening and have noticed no problems at all as of yet. It'...

My iD / Coverage
132 5
Rank
7 months ago
Rank
Adzdalton Mentor

Network connection slow today?
Solved

Anyone else experiencing really slow network connection today. I have 4g and the signal is good quality. Just really laggy. I'm away for the weekend so maybe just the location, though i did check the coverage map on the ID website. That showed good quality coverage. Just curious guys if anyone else...

My iD / Coverage
131 3
Rank
7 months ago
G
Rank
GeorgeS6E Civilian

Network Locked Issues
Solved

I have a samsung galaxy s6 edge that is locked to the voafone network so that i cannot use my ID mobile sim card. When i first put the sim in, the idiot that i am, i guessed the code wrong 3 times, its now saying "SIM network PIN blocked. Enter SIM network PUK". I went to you (ID) and asked for a PU...

My iD / Getting started
565 5
Rank
10 months ago
Eden

Network coverage for iD
Solved

What network does iD use?

My iD / Coverage
283 1
Rank
1 year ago
H
Rank
Holmesdx Civilian

Sim not provisioned
Solved

Hi, just upgraded to Nokia 6.1, fitted new SIM, set up phone but data not operative. Notification stated "SIM not provisioned" ?????

Welcome / Ask a question
607 5
Rank
1 year ago
G
Greta12

Not registering with network when abroad
Solved

Hello. Me and my friend just landed in Latvia and drove to Lithuania. We both use iD and have been unable to use our phones from the moment we landed. Neither of the phones (OnePlus 5t and Huawei) can register with a network, so we are unable to call, text or roam in either country. We checked if ro...

My iD / International & Roaming
1630 6
Rank
1 year ago
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lizbell401

Network not available
Solved

No problem with network until today. Cannot make/receive calls, error message 'not registered on network'. (Wifi etc fine, bills up to date...) ???

My iD / Coverage
211 2
L
1 year ago
K
Rank
kuepper Civilian

No coverage
Solved

Got my text 12 hrs ago saying I was now connected to iD but I'm either not connected at all or hardly connected (no bars on triangle) so can't make or receive calls. That's at home indoors. I checked the coverage before joining and it was supposed to be excellent for my postcode. Does it take time...

My iD / Coverage
149 3
Rank
1 year ago
Jordanb1984

Will network work with Samsung solid immerse, GT-B2710
Solved

Hi, Just wondering if I order a SIM card, it will work on this unlocked mobile, it's a few years old, so just using for work

Devices / Android
105 1
Rank
1 year ago
Rank
Ilovegin Rookie

None to poor coverage
Solved

On Saturday I had no signal and at times just 1 bar. I had to take my mother to hospital for a procedure and they were going to call and let me know when I could collect her. There was no signal in the waiting room, very little around the hospital I ended up driving home where again no signal or ju...

My iD / Coverage
335 9
S
Rank
1 year ago
B
Rank
Brunster Rookie

Undelivered texts and imported number issues
Solved

I’ve recently joined this network and imported my number, I’m having a few issues firstly text messages are only sometimes getting delivered, most of the time is coming up undelivered sometimes it’s not delivered at all, but others they’ve had it 3 times, and sometimes it works, my other issue is I...

My iD / Getting started
219 5
Rank
1 year ago
Rank
JAT Civilian

Problems with network
Solved

This morning I can't pick up my voicemail messages and the phone didn't ring either. I've tried calling people to find out whose been trying to contact me but I can't make calls either - I have allowance to do so. Is there a fault with the network? I can text or use the internet still but really nee...

My iD / Coverage
278 2
Rank
1 year ago
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Rank
Waggy Civilian

No Service in Mere Green, Sutton Coldfield
Solved

I have had no service for my phone for the past six days. When you search the covereage & network staus checker it displays the following The mast you're connected to has a lot of traffic right now. We know about this and we're working on expanding the capacity of the mast to let more people use it...

My iD / Coverage
426 6
Rank
1 year ago
Verement1

Phone has suddenly stopped receiving calls
Solved

I have recently upgraded to a Samsung 8 through ID. In the past few weeks I am no longer receiving calls. I can make them, send and receive texts no problem. I've tested calling from landlines and 2 different mobiles but none of the calls go through. It either goes to a line engaged tone or to my vo...

My iD / Coverage
760 1
Rank
1 year ago
Kellyh83

Call waiting
Solved

Can someone tell me on the sim only deals do you have call waiting? This is where if you are on a call the other call comes up & you have the option to accept or reject.

Welcome / Ask a question
226 1
Rank
1 year ago
E
Rank
eam.alexander Civilian

When people call me we can't hear each other, but when I call them it works fine.
Solved

I started with iD last tuesday but since I have set up voicemail, when people call me it doesnt have a dialling tone on their end, and when I pick up neither of us can hear each other. If I don't pick up it also doesn't go to voicemail. I turned voicemail off and it worked temporarily but now won't...

My iD / Coverage
501 3
Rank
1 year ago
S
sopsan

Problems with ID mobile sim working in old phone
Solved

Hi, I recently took out an ID mobile contract for a spare phone that I use in case of emergencies. For this reason, it is an old Motorola flip phone. When the sim card arrived, I tried it in the phone and it would not work - it just said 'check sim'. A couple of points to note: 1) I am pretty sur...

My iD / Getting started
2686 2
Rank
1 year ago
Rank
OrganicOctopus Rookie

Has anyone here used O2 in the past?

How were they compared to ID?

My iD / Coverage
30 2
Rank
2 months ago
S
Rank
Stubee Civilian

Poor signal since joining in one area
Question

Hello. I'm new to this network having moved from an o2 based carrier. Since connecting my signal at home is very poor. I checked the THREE website and it does say they are having issues in my area (same message for the last week). According to mastdata there is an antenna a mile away but I don't app...

My iD / Coverage
107 2
S
Rank
4 months ago
A
Rank
armunro Civilian

New Samsung A30 refuses to register on network
Question

I have a rolling sim only deal with ID mobile, but my new phone refuses to register with Id. Some things I tested, which conforms its an issue with Id Mobile: Phone works with Three sim/network (same as Id Mobile). So its not network or locked. Sim works on old phone which is a Samsung J7 Pro. Trie...

Devices / Android
277 4
Rank
4 months ago
Rank
iD Mobile iD Mobile Employee

Transfer my mobile number to iD

When you join us from another network, you’ll probably want to keep your old mobile number. Don’t worry, it’s not complicated. We’ve made it really easy for you. Just follow these simple steps, and it’s job done! First of all, make sure you have these three things to hand: 1. Your PAC code. Call y...

My iD / Getting started
19820 20
Rank
5 months ago

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