Hi. I have recently taken out a new contract with sim and handset. DPD tried to deliver a day earlier than expected and have returned the handset to curry’s. I’ve tried to locate it with curry’s but they don’t recognise the order number I have. Today I’ve received a refund from carphone warehouse for my deposit yet I’ve got a bill for my first month of the contract? Does anyone know how I get the phone or what I need to do to sort this out? Thanks.

Been in ID for a couple of years now. But now when I send a text it says undelivered but does get to the other person, but when they reply, the reply doesn't come through. On iphone, up to date software, done network reset etc and anything else I can find to do. I have not changed anything to have caused it to stop working. Also, although we have tested calls incoming from partners mobile, it seems others have tried and failed to get through...one being an important call for a hospital appointment we have been waiting for. Please help!

Been in ID for a couple of years now. But now when I send a text it says undelivered but does get to the other person, but when they reply, the reply doesn't come through. On iphone, up to date software, done network reset etc and anything else I can find to do. I have not changed anything to have caused it to stop working. Also, although we have tested calls incoming from partners mobile, it seems others have tried and failed to get through...one being an important call for a hospital appointment we have been waiting for. Please help!

I’ve just changed over from Vodafone to id mobile and I’ve kept my old number from Vodafone with the PAC code, when I send a normal text message it says undelivered on my phone but the message is received on the other end can anyone help please.

I thought I’d post here to see if anyone else can help or offer any sort of advice on this headache. I ordered a new contract for an iPhone 16 on the 1st July, it was dispatched the same day, but the next day DPD emailed to say they had my parcel and would send me a time slot for delivery… but they simply never did. The next morning, I checked the tracking again and it said my package was undeliverable and to contact Currys/ID Mobile for further advice. So, to reiterate, this was not a case of me having missed the delivery, or it being left with a neighbour/safe place and going missing. DPD never attempted delivery. It never left their depot. I contacted ID Mobile on the 3rd to raise the issue, and was told someone would contact me within 48 hours to sort things out. No one did. I contacted them again 6th July, and was once more told to wait 48 hours for someone to contact me. No one did. I contacted them AGAIN on 8th July. This time I was told they would submit a formal complaint on m

Hi im looking for advice from anyone that has had similar issue please. I ported my number from Smarty to ID yesterday and since its ported I can't receive calls (working fine before) The message caller gets when they try call me is the number is not recognised. I am also unable to receive sms texts - the sender says they are undeliverable. I can make calls and send sms texts fine. This issue has only happened since I ported my number. I've spent full day online chatting with agents and checking settings etc, all are fine. I picked up new sim from curry's to try and the problem still persists. Even when I insert the replacement sim into my old handset it doesn't work but other sims work fine in both handsets so issue must be down to the port or network as I've ruled out sim issue, setting issues and handset issue. The advisor told me port was successful and has passed my issue onto technical team. I was told the technical team will text me with update - eh how us that possible when I c

Hi I have spent a week since my number was ported over to this new phone unable to receive calls texts. Initially i was unable to make calls but this randomly was fixed on Tuesday but if you ring this phone number it says invalid number. I’ve spent many hours on the live chat and various agents have suggested various settings changes but to no avail. It is supposedly with the tech team with whom i requested a call from at the beginning of the week but it never happened. I’ve tried new sim cards and even been into Currys but no luck. Has this happened to anyone else and could anyone suggest any fixes? - I suspect its a porting issue but who knows??

If your iPhone shows a ‘Not delivered’ message when you send a text, even though the recipient receives it, your iPhone might not have the correct mobile number saved. This is a common issue that can happen after switching your number, as some settings can take a little longer to update. Don't worry, it's usually a simple fix. We’ll walk you through the steps to get everything sorted: Please note: Before you start, please make sure you have received your 'Switch Complete’ confirmation email and text. These steps will only work after your number has switched to iD Mobile. Don’t forget, your switch can happen as late as 10pm on the day you selected. Step 1 - Make sure your iPhone software is up to date. Updating to the latest version of iOS software provides the latest features, security updates and bug fixes: Open ‘Settings’. Tap ‘General’. Tap ‘Software Update’. If you have an iOS update available, tap ‘Install Now’. If you see ‘Download and Install’ instead, tap it to download the upd

Hi i ordered my phone a week ago but DPD have returned it to Currys what am i supposed to do there are no instructions about what to do please can someone help

I am looking to get a new phone and sim, and the one I am looking at says it is available on 9th September. if I was to order today, would the contract start from the 9th when I am assuming it will be shipped? Or today as the first payment is taken?

I have a strange problem to report. I have a Samsung android A25 5G phone fully up-to-date android software. I have successfully blocked a phone number on the device however I am still getting voicemails from that blocked number being delivered to my voicemail. I would’ve thought that blocking the number would have completely blocked all communications from a blocked number. Perhaps something needs to be done on the voicemail server as well? I don’t know? Is this normal?

I was offered and agreed to an upgrade . Asked for Google 9A , was sent a Google 7A in a 9A box , I have returned the 7A , but now ID refuse to either process the return , or send the proper phone , major dispute now in place, I now have no phone , but ID insist that I continue to pay new contract ,

Could someone tell me if the SMS will be delivered or lost in the following scenario please? SIM card for number 07123456789 removed from phone SMS sent to number 07123456789 07123456789 ported to a new provider on a new SIM New SIM for number 07123456789 entered into phone and phone turned on

I was supposed to get my sim card two days ago. I got the email saying it has been delivered- but it hasn't. What do I do? Royal Mail guidelines says I should contact the sender, but I see no customer service email here.

I seem to have the same issue as a number of other ID mobile customers - I ordered an iPhone 16 Plus, but was delivered an iPhone 15 by DPD. The box was sealed when it arrived, and I opened it before realizing that the phone was not what I ordered. I have followed the process of registering a complaint with customer service, but the 6 business days specified for investigation have passed, and I have no updates on the status of the complaint. Does anyone have any advice on moving this forward? In a phone call with customer service today I was assured that the matter would be escalated and I should wait 72 hrs, but I have no faith that this will produce anything, Is there another avenue to make a complaint?

First time ID mobile user and have switched my number over using PAC. I’m having issues with my text messages showing as not delivered but the other person is receiving them. I’ve turned the phone off and on as advised and the same with the sim but nothing is working. Thanks in advance

Hi, Since Saturday three different companies have sent me OTP’s but none have been delivered, tried multiple times, texts between me & my family send & arrive as normal, anyone able to get to the bottom of it?, have tried Live Chat twice today and it is utterly useless.

Upgraded my phone via sales team was told I would receive next day delivery. Haven’t received any email confirmation of when device will be delivered.

Hi all. I upgraded my plan and ordered Samsung S24 witch says Samsung Buds 3 Bundle available. And bundle description says “The Samsung Buds 3 bundle will be dispatched with your order” Phone was delivered next day, but I haven’t received Samsung Buds. Any help would be highly appreciated. Kind regards Roland

I had no notification at all from dpd to say they would be delivering today and I haven't ordered anything else and they turned up while I was out I asked them to drop it with the neighbour next door but they haven't what should I do

Started a new contract on the 9th August 2025 it's now 15th August and still have no handset. Spoke to Agents numerous times and every time they tell me to wait 24 hours that's 6 day's on the run 🤣 what should I do.

hi! it took around 5 days for my phone order to be processed, the estimated delivery was for tomorrow and i only just received the email that it’s been processed this morning .. does this mean the phone itself may be dispatched / delivered late? usually i wouldnt mind but my current phone is breaking and becoming more unusable, so i was really hoping to get my new one asap 😩 will i have to wait till next week? its the s25, is that why processing is delayed due to being a pre-order and i dont have to worry it should still be dispatched this evening / arrive tomorrow?

Worst provider I’ve ever been with. Renewed my contract stupidly as the sales rep said the signal improves with the new phone antenna. Not been able to confirm this as my phone hasn’t been delivered. DPD tried once but never followed my delivery instructions to drop at my neighbours house. When I tried to rearrange a second delivery the DPD website just kept saying something has gone wrong with my parcel. Spoken to ID complaints who said call back In 6 days. Not sure why they couldn’t call me. Got back in touch today to be told from the rep I ordered through a separate company who will deal with it and my phone contract has been longer than 14 days so can’t cancel. But if the goods haven’t ever been delivered I’ don’t see how the 14 days can start to see if I’m happy with the phone? I never leave reviews, good or bad. But if I can save one person from going with ID I’ll be a happy guy. Not sure what I’m doing about my phone as no one is helping. Currently using my old phone 4 weeks int

When i attempt to send a text it takes ages and reports to not being delivered although some get through really frustrating -

DPD failed to deliver my new phone on Sunday. Sent back to Currys by DPD. Called DPD they cant help. Called Currys they said cant help because when I give my details it says restrictive access. Went on live chat with ID mobile and they asking me phone number and ID pin which I dont have because I haven't received a phone yet and this is the first time I have used ID mobile. They said I failed security so cant help me. Who should I contact to get phone delivered??