Here you’ll find out how to update your Billing Address in the iD Mobile app. Not registered yet? Check out this Community article to get started. How to update your Billing Address. Recently moved? It’s important to keep your Billing Address up to date, not just with us, but also with the Bank your Direct Debits come out of. To update your Billing Address in the iD Mobile app or on my.idmobile.co.uk , you can: Open the iD Mobile app or log-in to my.idmobile.co.uk . Tap ‘View your plans’ Tap the green pencil for the plan you’d like to edit. Tap on the green pencil in the ‘Billing address’ section. Input your new address details. Tap ‘Save’. You’ll receive an SMS with an 8-digit code. Enter this code into the iD Mobile app. Tap ‘Done’. I can’t access the iD Mobile app or my.idmobile.co.uk. What should I do? If you’re unable to access the iD Mobile app or my.idmobile.co.uk , simply contact us to update your Billing Address.

Here you’ll find out how to update the email associated with your plan in the iD Mobile app. Not registered yet? Check out this Community article to get started. How to update the email associated with your plan in the iD Mobile app. To update the email associated with your plan in the iD Mobile app or on my.idmobile.co.uk , you can Open the iD Mobile app or log-in to my.idmobile.co.uk . Tap ‘View your plans’. Tap the green pencil for the plan you’d like to edit. Tap on the green pencil in the ‘Email address’ section. Enter and confirm your new email address. Once you’re happy, tap ‘Save’. You’ll receive an SMS with an 8-digit code. Enter this code into the iD Mobile app. Tap ‘Done’. I can’t access the iD Mobile app or my.idmobile.co.uk. What should I do? If you’re unable to access the iD Mobile app or my.idmobile.co.uk , simply contact us to update the email associated with your plan.

Want to stay in the loop with the latest and greatest news from iD Mobile? This quick guide will show you how to update your communication preferences and why it’s worth opting in. We’re talking newsletters, exclusive deals, giveaways, and more – all designed to make your mobile experience even better. What are the benefits of opting in? Here’s what you’ll get by opting in to our marketing communications: Monthly content in our Community newsletter. Our newsletter is packed with handy tips, must-read articles, and the latest community news, all delivered straight to your inbox every month. Stay informed, entertained, and up to date. Exciting giveaways! Who doesn’t love freebies? By staying in touch, you’ll have access to exclusive giveaways and special offers. You could win anything from cool gadgets to cold hard cash! Exclusive deals. You’ll also regularly receive the latest offers on the best phones around – including the very latest models. So you’ll never miss out on your dream pho

Contents: How do I update my name? My date of birth is wrong, how can I change it? Can I transfer my account to someone else? How do I change my contact details? What happens if my life circumstances change? Here you can find out about changing the details on your account, such as your name, address and contact details, and what happens following significant life events: How do I update my name? You can update your name on your account—but it must remain in your own name. We can’t change it to someone else’s. To request a name change, simply contact us . For minor corrections, proof of ID is not necessary. Examples include: Changing ‘Sue’ to ‘Susan’. Correcting a typo, like ‘Micheal’ to ‘Michael’. Providing your full name if we only have an initial. For major changes, we may ask for proof of ID, like a passport or driving licence. This applies if: Your name has been significantly misspelt to the point where it is completely wrong. Your name has been recorded completely incorrectly. You

Contents: How to view your Customer Service PIN in the iD Mobile app. How to update your Customer Service PIN in the iD Mobile app. I can’t access the iD Mobile app or my.idmobile.co.uk. What should I do? Here you’ll find out how to update your Customer Services PIN in the iD Mobile app. Not registered yet? Check out this Community article to get started. How to view your Customer Service PIN in the iD Mobile app. Your Customer Service PIN makes it even easier to speak to our Live Chat agents. To view your Customer Service PIN in the iD Mobile app or on my.idmobile.co.uk , you can: Open the iD Mobile app or log-in to my.idmobile.co.uk . Tap ‘Plan’. Scroll down. Tap ‘Customer service PIN’. You can now view your Customer Service PIN. How to update your Customer Service PIN in the iD Mobile app. Your Customer Service PIN makes it even easier to speak to our Live Chat agents. To update your Customer Service PIN in the iD Mobile app or on my.idmobile.co.uk , you can: Open the iD Mobile app

I’ve had my new phone for a month. I don’t have a normal SIM, just an eSIM. Is it normal that, whenever I power my phone on, do I get a message that says “Tap to update SIM info. This will check for new and removed SIMs. eSIM 1 will disconnect for a few seconds while your SIMs are updated”.

I seem to have the same issue as a number of other ID mobile customers - I ordered an iPhone 16 Plus, but was delivered an iPhone 15 by DPD. The box was sealed when it arrived, and I opened it before realizing that the phone was not what I ordered. I have followed the process of registering a complaint with customer service, but the 6 business days specified for investigation have passed, and I have no updates on the status of the complaint. Does anyone have any advice on moving this forward? In a phone call with customer service today I was assured that the matter would be escalated and I should wait 72 hrs, but I have no faith that this will produce anything, Is there another avenue to make a complaint?

Dear iD Mobile Customer Support, I hope you’re doing well. I have been with iD Mobile for the past six months, consistently making my payments on time. However, I have noticed that my payment history is not being reflected on my credit report. I would appreciate it if you could look into this matter and ensure that my payments are being reported correctly to the credit reference agencies. Please let me know if any action is required from my side to resolve this. Looking forward to your response. Best regards, Issam

Hi I have had my sim only for around 10 years. i have a new phone and need my PUK code. I also want to upgrade my sim to 5G, how do i do this please? Steve Devereux

I’ve just updated my iPhone with you. Can I transfer the sim from my old phone into the new one ?

Since being ‘forced’ to update the App I have lost my rollover credit.

My upgrade date is from 1st March 25. I will be on holiday and ideally would like to upgrade a few days early 26th Feb. Is this likely to be possible?

I need to get into my account to update some things but the app won't let me log I.

Same problem as Serena Purslow. I can’t log in to my daughters account online (crazykat08) since the new update. Could she set up her own account, and keep her current number? I currently pay her monthly charge.

iOS software update . do you update software updates

My connection went down on Friday and we’re getting no updates. I had already raised a complaint about patchy service before it went down completely. So I asked my case handler and he said they aren’t getting any updates from tech either. Apparently it has to do with the merger with Vodafone. It seems Vodafone were using too much bandwidth and taking it from ID/THREE mobile. I suspect that’s why I’ve had awful connectivity for a while now. The person I spoke to said they had to shut down the network until they get that issue fixed. I was horrified when he mentioned the possibility of months!! Obviously, if it isn’t up & working by a full week, I’m looking at another supplier. Hubby is with THREE and has the same issue with no service. ID said they’ll let me leave the contract with no early exit fees due to this issue. If I choose to leave I’ll have to call and quote my complaint number to request that free exit. So if you want to leave, raise a complaint first. As per our rights under

I moved adress and need to update my billing adress to match this. When I use the App I'm given a message saying that my postcode does not exist. I have tried using the website, but this doesn't even give me the option to view my billing adress for my current plan. How can I get around this?

Ive added a 5 day package & it's not working. When will it activate please?

Paid manually for a na for commonly. Payment debited nearly 2 hours ago and it shows as no plan. I can’t use my phone. Turned it off and on again and cleared safari history yet nothing. What now?

cant update bank details

Updated software for A52 today , Samsung April 2025 . Now I have no service it is like the sim card has been blocked, but my sim card works on my backup phone. Anybody have a solution?

there is no option to update, only open, which leads you back to this! Chat bot requires pin from the app!!! alternative security doesn’t recognise my post code! there’s no way at all to contact this failed organisation! Who is “in charge” of IT for you? Absolutely hopeless. Even the transcript of my chatbot nightmare is selective in what is sent, in order to cover the mess!

I have 3 phone on my account, 1 mine and the other 2 are my daughters. As they older now I want them to have own account and bank details. can this be done?

Yesterday I wa supposed to get an interview call at 2 pm and if this issue was communicated before hand I could have contacted the employer however ID did not communicate therefore no call came through. Then I realised I can’t make call either. So first of all ID did not communicate this to the customers including me in a timely manner, then it still the same issue? I contacted apple thinking my settings have gone haywire and spend like one hour trying to run reports and analytics. I will need refund of my bill as the network has failed provide the basic and the prime use of the network to make or receive phone calls. What a scam. No customer service until they sell you the phone and the plan they nag you and then no customer support

How can next update be 10am ive missed important phone calls and cant follow up because this absolute joke of a network