Sticky Tutorial

Activating Your New SIM

  • 17 December 2018
  • 33 replies
  • 35193 views


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33 replies

Userlevel 6
Badge +4

Hi @alfaz.di.pi 

Not sure what your sim issue with O2 is. Do you have an ID sim?

-Mohsin

Userlevel 1

I do not have an issue with my present SIM which I pay monthly, I am just asking why I have been sent a new SIM. Is O2 changing something?.

Alfaz.di.pi

Userlevel 5
Badge +8

Hi @alfaz.di.pi 

 

Are you currently with iD Mobile?

I’m sorry I do not understand what you are asking?

 

Michelle 

iD Mobile 

I have changed contracts with yourselves and received a new sim card. I have had it in over 48 hours and still no service, I have tried flight mode and turning it on and off a number of times.

Userlevel 6
Badge +4

Hi @alfaz.di.pi 

As you are an O2 customer, I think it would be best to speak to O2 directly regarding this. 

-Mohsin

My Phone contract expires in a few days and I’ve ordered a sim only rolling monthly contract, keeping the same phone. The sim has a new number and I had to set up a new DD payment. Can I just exchange it in my phone and keep my old number by going through the’my account’ process or do I have to cancel old contract and start from scratch?

Userlevel 6
Badge +2

If you want to keep the phone number allocated to your existing phone contract but switch to a cheaper SIM only plan, you should have upgraded your phone contract and not ordered a whole new SIM only plan. As it stands, you now have two accounts with ID Mobile and therefore two direct debits in place. Simply put, you cannot move your phone number from the old phone contract to the new sim only rolling monthly contract. 😔

 

If you want to keep the number assigned to your phone contract, you will need to cancel the sim only rolling monthly contract under the 14 day cooling off period and upgrade the phone contract to a SIM only plan of your choosing.

Userlevel 6
Badge +8

Hi @Steve Christine Davies,

 

Basically what @WelshPaul said.

 

We’ll drop you a Private Message now to cancel that new plan you’ve taken out, and see if we can apply the same tariff onto your old line so that you have the plan you want, on the number you want.

 

Will

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