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After upgrading, I've seen a cheaper deal on your website

  • 28 March 2021
  • 1 reply
  • 77 views

Hi,

 

I recently upgraded to an unlimited plan via my ID app (which in the end became a phone call to resolve).  The app put forward a recommended plan for me with a price - after I completed the transaction, my wife was browsing the ID website when she noticed that this plan was being advertised at a cheaper price than what was being offered to me via my own app!

Now, the live chat doesn’t work, I can’t call them and they have no way of being contacted by email.  When I tried to complain, the form submission button doesn’t appear.  I smell a rat…

 

 

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Best answer by Rory 28 March 2021, 17:33

Hi @inquisitor19, do you have a link to the cheaper plan for me?

 

Thank you,

Rory

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Hi @inquisitor19, do you have a link to the cheaper plan for me?

 

Thank you,

Rory

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