Eligible for an upgrade?
Found a cheaper handset deal with EE, Vodafone, Three or Carphone Warehouse?
Don’t worry – we’ve got it covered!
If our price is higher than that of our competitors’* like-for-like deal, we’ll discount your upfront cost. Simple.
| Found a cheaper handset deal? Contact our ‘Upgrade’s Team’ on our live chat function where someone will be able to assist you. Our team will proceed by verifying your details and the details of our competitor’s deal you’d like us to compare. You can chat to the upgrades team here - when in a chat, tell our virtual assistant that you would like to upgrade, you’ll then be directed to our ‘Upgrades Team’. Please note that the live chat ‘Upgrade Team’ are only available between 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday and bank holidays. | 
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Terms and Conditions
*For existing iD Mobile customers eligible to upgrade only and subject to the standard iD Mobile terms and conditions: https://www.idmobile.co.uk/legal/terms-and-conditions
- Competitor: this means EE, Three, Vodafone and Carphone Warehouse online stores only.
- Like for like comparison: the handset and tariff being compared must be identical (e.g. same duration, monthly cost, inclusive minutes/texts/data, same make, model, design), must be in stock and must be available for immediate purchase or dispatch and subject to the same terms of sale. The offer must be available to view on the competitors website at the time of comparison. We can’t compare Finance plans, SIM Only Plans, SIM Free Handsets, offers only available through affiliate websites, cashback promotions, personalised offers to existing customers of other networks or gifts with purchase.