I have purchased a new 24 month contract with phone through ID (it has a new number).
This new phone has a new number.
I want to port my old number from ID sim and replace the new number on my new contract.
I'm not sure if I have upgraded or just requested a new contract.
Is this possible? And how?
Best answer by Mohammed
Welcome to the iD Community.
If you have a new number assigned to the handset contract, this is a new contract you've purchased and not an upgrade.
It's not possible to port your number from one iD number to another.
You can look at what's known as a triangle port, however, we don't recommend this due to the complications.
Upgrades are processed from within your iD account/app.
Why don't you take a look at upgrade options and if you find the deal you're after, you should be able to return this new contract purchased from us within 30-days (for new contracts purchased directly on our website/over the phone).
EDIT: I've moved your topic to the Plan types, upgrades & plan changes section of our community.