My plans changed for some reason
Best answer by andewhite
View originalBest to ask iD to look at your account. Get in-touch using their online chat service at https://www.idmobile.co.uk/live-chat.
Once you’re connected type “talk to a person” to avoid the chat-bot.
If the online chat won’t work on your smartphone, try another device like a tablet, iPad or laptop.
You can also speak to iD Mobile using facebook or Twitter.
The iD agents work between 9am - 8pm weekdays and 9am - 6pm weekends.
Outside these times you’ll get an automated reply.
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