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Can I have a contract phone and a sim card

  • 14 November 2018
  • 3 replies
  • 214 views

Userlevel 1
I have a mobile contract with ID and I've just ordered a new SIM card for my partner as their contract has ended with their previous provider. I'm a bit worried now as this might not be possible.
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Best answer by Gregor 16 November 2018, 09:58

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3 replies

Userlevel 6
Badge +10
Hi @tocca,

Welcome to the iD Community!

When you mention that you have ordered a new SIM card for your partner, has this now arrived?

If your partner wants to move their existing number to another network, they will have to ask them for a PAC code which can then be given to us.

Ryan
Userlevel 1
Hi Ryan. Yes the SIM card arrived today but hasn't been activated yet. We do have the PAC number from the old provider.
Userlevel 8
Badge +9
Ho tocca. If you have pac number, register your new simcard with ID Mobile app and there you will be able to add your old number and PAC code for the transfer. Just look for this icon as shown below.

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