Question

Found a better deal than any of my upgrade offers

  • 28 March 2021
  • 3 replies
  • 102 views

I've found an offer on uSwitch for 15GB data for £8 a month on a 1month contract. I'm currently paying £8 a month for 4gb data. I want the deal I've found online, but none of my upgrade offers are as good value. How do I get this deal as an existing customer?


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3 replies

Userlevel 5
Badge +6

Hi @alexallison, if you jump on the Live Chat and ask the bot to be put through to the Upgrades Team, they’ll do their best to match this for you.

 

Thank you,

Rory

Thanks Rory, what's the magic incantation to get past the Chatbot? I keep getting told that all the agents are busy - if I get that message and keep waiting will I be connected eventually? If not, do you have any advice about when the best time to chat is to get connected?

Userlevel 5
Badge +6

Hey @alexallison, there’s no magic phrase or best time to speak of, really. You may wish to try again a little later (but before 18:00).

 

Thank you,

Rory

Why iD Mobile?