Hi, we got my daughter a phone last year through ID but can't remember login details. She is 10 and I assume it can't be through her details. I have an ID account but it is not on here and my husband may have set up. We can't go through forgot user name and password as there is a problem with the details we enter for phone number, name or date of birth and it stops us going further. Is there any other way of gaining access to the account? we would like to upgrade her phone but this seems impossible without access to her account.Â
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