Question

Incorrect plan after upgrading

I have recently upgraded to a new contract bu I'm now unable to access any information on the app it's going back to an old defunct account

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Userlevel 4

Have you tried deleting and reinstalling the app? Always worth a go

Userlevel 7

+10

Hello @stevehudson1,

Can you confirm if you’ve definitely upgraded and not purchased a new contract?

We send a SIM card out with the order, can you confirm if you have only one active SIM card and that both SIMs are not active with 2 numbers?

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