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Keeping phone and my number when contract ends?

  • 29 January 2021
  • 3 replies
  • 274 views
A
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Userlevel 1

My phone contract is ending soon. If I keep my old phone and number, will my phone bill go down?

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Best answer by Mohammed 1 February 2021, 17:38

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3 replies

Mohammed
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Userlevel 7
Badge +10

Hello @Alisonjane123,

If you keep your account the same, you will carry on being charged the current price.

You will need to upgrade to a SIM-only plan in this case (if you’re keeping your old phone).

 

To do this, log into your app/account

Click My Account

Click Upgrade

Select SIM Only (This will only show in the last 20-days)

Then select the plan to upgrade to.

 

Let us know if you have any issues.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
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Userlevel 1

Thank you very much for your reply. This has helped a lot. Thank you.

Michelle
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Userlevel 5
Badge +8

Hi @Alisonjane123 

 

Thanks for the update, we are pleased we have helped you.

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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