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Live Chat

  • 18 September 2020
  • 37 replies
  • 18358 views
A
Rank
Userlevel 1

Where is Live Chat? It doesn’t seem to appear anywhere

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Best answer by Rory 3 October 2020, 14:44

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37 replies

Suntzu
Rank
Userlevel 1

Failed in Chrome and Safari on my iMac, but I tried on a different Macbook , and it worked. Mysterious glitch.

Thanks for responding, anyway!

andewhite
Rank
Userlevel 8
Badge +9

Yes, and the online account says 136mb, with a graph that takes the allowance to 100%.

In that case, best option for immediate assistance with your account enquiry is the iD online chat service at https://idmobile.co.uk/live-chat.

The customer service team work until 8pm on weekdays - the out-of-hours support is 100% automated. 

R
Rank
Userlevel 1

Than you.

Most helpful.

R
Rank
Userlevel 1

Thank you

Most Helpful.

Roger Horne
Rank

I have an allowance of 2gb a month. I’ve used 136 mb, but get a message saying I’ve used 100% of my allowance. how come ?

 

Roger

Ryan
Rank
Userlevel 6
Badge +10

Hi @andyk58,

If you visit our Contact Us page here and then scroll down to the Live Chat section, a blue button should shortly appear allowing you to start a new chat.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
andewhite
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Userlevel 8
Badge +9

I have an allowance of 2gb a month. I’ve used 136 mb, but get a message saying I’ve used 100% of my allowance. how come ?

 

Roger

Sounds like an error.

Have you looked at your recent usage in your iD My Account online or the iD app?

Roger Horne
Rank

Yes, and the online account says 136mb, with a graph that takes the allowance to 100%.

CoCo2404
Rank

How the hell can I get a live chat when there's no option to click on? 😡

M
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LIVE CHAT

S
Rank

Hi, I really need to speak to someone because I need a PUK code please.

The Live Chat button is not coming up on the page.

I’ve tried waiting but still nothing. How do I speak to a human??

Roger Horne
Rank

That web address is unavailable. Is there a phone number ?

Rory
Rank
Userlevel 5
Badge +6

Hi @CoCo2404, I’ve just been on the Live Chat page and the option is available for me!


The team is available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
andewhite
Rank
Userlevel 8
Badge +9

That web address is unavailable. Is there a phone number ?

Help & support is 100% online with iD Mobile - no telephone support.

If online chat doesn’t work, use facebook or Twitter to contact iD Mobile for assistance.

Any out-of-hours private messages left on social media are picked-up when the team next start work - anyway, good luck.

R
Rank
Userlevel 1

Hello

My ID mobile is fine but my only problem is it doesn't show missed caller name. Shows just the phone number. 

C
Rank

Hello,

I am trying to contact iD mobile as I have left ID but I am being charged twice for the final period. When I go on the Live Chat page, I can see the blue button but when I click on it nothing happens (even after waiting >30 seconds as written but my internet connection is megafast). I have tried all the options they mention: I accepted functional cookies, I disabled the security options, I tried on Google Chrome/Mozilla Firefox/Microsoft Edge/Safari on both a Windows laptop and on a MacBook Pro and also on an iPhone. Nothing happens so I cannot sort this erroneous billing. Please can someone help me get to talk to iD?!

Many thanks in advance,

Clembo

WelshPaul
Rank
Userlevel 8
Badge +6

Try again, just tested the button and it works for me.

 

C
Rank

@WelshPaul glad it works for you, still having the same issue on my side though

WelshPaul
Rank
Userlevel 8
Badge +6

Just tested on a Windows PC running Windows 10 and Chrome and again it works for me. If it’s still not working for you then you will have to wait for a member of the ID Mobile team to respond to your community post. :pensive:

 

Kash
Rank
Userlevel 7
Badge +7

Hi @rezavirmoni,

Welcome to the Community!

It sounds like an it’s an issue with the handset as the calls are coming through on the network end.

Have you checked the handset has the most up to date software?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mohammed
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Userlevel 7
Badge +10

Failed in Chrome and Safari on my iMac, but I tried on a different Macbook , and it worked. Mysterious glitch.

Thanks for responding, anyway!

Wierd that, do you have any extensions blocking it perhaps?

Try Chrome in Incognito it’ll rule that out. 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
D
Rank
Userlevel 1

Hi why has my phone been cut off for I never used my phone at all in February when I upgraded my SIM card was not working they had to send me a new SIM card out and I only got it last week so why do I have a outstanding balance of £21.54 I am not paying for something that I was not using I will pay the bill for this month can you sort this out 

Rory
Rank
Userlevel 5
Badge +6

Hi @Roger Horne, did you manage to get through to the Facebook/Twitter teams?

Also, out of curiosity, what error were you getting when clicking through to the Live Chat page?

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Will
Rank
Userlevel 6
Badge +8

Hi @SheilaScallops,

 

We’ll get you a PUK. I’ll send you a PM now so we can get the all rolling.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mohammed
Rank
Userlevel 7
Badge +10

Hello @Delores Wallace,

Not using the service won’t mean that the bills won’t be produced.

You’d still need to pay your bill despite if it was in use or not.

Do you mean that there was a fault and this was reported to us?

We’re speaking to you already via PM so if you need any assistance just message us there.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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