My account is in ex boyfriends name

Hello @CGarner78,

It’s not possible for us to:

• Speak to you regarding his account or access this
• Change the number
• Give you a PAC code/help cancel this

This is because the account holder is the only one who can speak to us or make changes.

You have a few options though and it depends on what you want to do with this contract.

If you want to keep the number then:

• You can request a PAC code by texting the words PAC to 65075 if the account holder is happy for you to do this. Then using this code to transfer the number out to a different network contract/SIM you took out in your own name
• We can’t port from iD to iD so it’s not possible to use a PAC code to transfer your number to another iD plan.

If you are happy to lose the number then:

• You can speak to the account holder and tell them you will no longer be making payments and they need to speak to us to cancel this to avoid any negative impact
• You can ask them to cancel the contract after contacting us

If you’re not on speaking terms or can’t reach the account holder, there isn’t much we can do.

You may cancel the Direct Debit if you are making payments for this account and no longer wish to continue and are unable to reach the account holder or able to speak to them to get them to contact us, or if they’re refusing to contact us.

Only the account holder is liable for an account so if you have been keeping up payments as part of an agreement, then that’s fine, however, the burden to cancel, or any debt if unpaid falls on the account holder.

Mohammed

Hi @CGarner78,

If the account is in your ex boyfriends name, they they are the account holder.

Will

Unfortunately, iD don’t have a process for transferring an account to another individual.

Everything else is in her name, account details, email address etc. But if she decides not to pay it goes against me?

Hello @CGarner78 the account holder holds responsibility for the account. We could only advise as my colleagues have already advised.