Hi,
I have just received a new sim card as I am upgrading my plan but am not receiving my security code via email or text to activate the new sim card.
Best answer by andewhite
View originalHi,
I have just received a new sim card as I am upgrading my plan but am not receiving my security code via email or text to activate the new sim card.
Best answer by andewhite
View originalHello
I had a similar problem recently when trying to register for a My iD account.
There was a problem with the iD system, which is supposed to send out the SMS with the security code.
I think your best bet is the iD Live Chat service at:
https://www.idmobile.co.uk/live-chat
The system has iD agents 9am to 8pm Mon-Fri and 9am to 6pm weekends.
The annoying chat-bot works 24/7, so you need to type “talk to a person” to bypass the chat-bot - otherwise wait for an iD employee to send you a private message here in the community.
Good luck!
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