I upgraded a few weeks ago, through the app. I hoped taht this would mean that my number automatically transferred. My number didn't transfer, I requested a PAC code which I successfully submitted (apparently) before Easter, but my number still doesn't seem to have transferred. What can I do? My old contract expires in a few days and I don't want to change.
Best answer by Mohammed
View original
+6
Not all of yesterdays were successful because mine didn’t port over! I had to resubmit my port request and my number finally ported over today. 👍
I've just received a call about my complaint saying that it'll be passed to the improvements team and asked if I'm happy to close my case. There's nothing more that can be done but hopefully this will get resolved because it was not a nice first experience of this service provider. I suggested that a text confirmation of the successful request prior to the port confirmation is received so that we know it's been successful and gone through (otherwise I wouldn't have waited 24 hours!).
Here's hoping.
I am having the same issue, I got a message saying port will be done yesterday. My EE number that was being ported over (that I’ve had for 15-20years) has been cut off on the EE side as the sim now says invalid. But the new iD sim is still using the iD number I got with the contract. I’ve tried to ring my old number but it keeps coming back saying number not recognised. I’ve restarted my phone countless times and nothing. I’ve also spoke to EE and they said on their end port was successful and my account has now been closed. What they hell is going on? Got to be the worse service from a company ever, I use that number for my business and it’s costing me money.
Tbh I have been only waiting for 48bhours post the actual window. I had submitted my request last week.
CPW have informed me ID have closed their customer service lines. Absolute s*** show
Hello,
Using the link provided on your website.
Can you please send me a private message for you to complete this manually?
Thanks.
I contacted them on Twitter and they’ve just got back to me saying that they’re working through the backlog and numbers should transfer over in the next 24-48 hours (not holding my breath)
So hopefully yours comes through then too!
That's what I have already been hearing for 48 hours now.
The fact you can't speak to someone... makes it worse! Their customer service is zero. Its the same with CPW. Vodafone is charging a could of extra quid. I'll take my money there
I'm still waiting for mine to transfer over for 7 days now
My old number has been cut off and says number not recognised.
ID better not have lost that number forever as it's my main point of contact for work clients.
I appreciate issues, but the lack of contact from ID is ridiculous. I (and others) have had to chase ID to find out what's going on.
There are NO announcements on their website or Twitter, and texts are still going out saying ports will be done on certain days, knowing full well that at present these are lies because they can't be done due to the backlog and issues.
ID Mobiles terms and conditions say that if a number isn't ported on the day specified, then the customer will automatically receive 1 week service charge. That would be fine if it was a day late, but it's a week so far with me and still no end in sight.
I have my wife's SIM sat in a drawer waiting to port over, but no chance I'm starting that process until this gets resolved. Don't want her number lost forever too.
Anyone who posts on here about this issue just gets the same copied and pasted exact same response.
No formal update or timescale.
I feel the pain!
I spoke to them over on Facebook.
We have to wait for the port to complete and then move. They said I will be allowed to leave without incurring any charges.
ID Mobile's main website is currently down too.
They're not having a good time
http://www.idmobile.co.uk
Probably time to shut shop! Lol
I'm still waiting for mine to transfer over for 7 days now
My old number has been cut off and says number not recognised.
ID better not have lost that number forever as it's my main point of contact for work clients.
I appreciate issues, but the lack of contact from ID is ridiculous. I (and others) have had to chase ID to find out what's going on.
There are NO announcements on their website or Twitter, and texts are still going out saying ports will be done on certain days, knowing full well that at present these are lies because they can't be done due to the backlog and issues.
ID Mobiles terms and conditions say that if a number isn't ported on the day specified, then the customer will automatically receive 1 week service charge. That would be fine if it was a day late, but it's a week so far with me and still no end in sight.
I have my wife's SIM sat in a drawer waiting to port over, but no chance I'm starting that process until this gets resolved. Don't want her number lost forever too.
Anyone who posts on here about this issue just gets the same copied and pasted exact same response.
No formal update or timescale.
That is what mine says when I ring it. I wouldn’t mind but I’ve had my sim contract for 3 months and paid all 3 payments and not once used the sim due to waiting on my other contract expiring.
And now I have my business number cut off for the since yesterday with no end in sight.
This issue really has me worried as my number I want porting I paid a lot of money for as it’s like a platinum number you pay for.
I was trying to port an old number to ID. I tried several times on Wednesday, I got the succesful message but after 24 hours I still hadn’t received a text message saying that it was transfering, so I tried again. Still received no message today so I tried again and then started a chat about it. I was told Yesterday’s efforts were successful but not Wednesday’s so I’ll be getting the number ported by 6pm on monday. But the problem is clearly not getting fixed as it’s been a problem for over a year!
+10
Hi
I’m sorry to hear that the PAC wasn’t accepted. Our Support Team will PM you now to offer further support.
Ryan
+8
Hello
We are very sorry for the delay with your number port, due to an issue early in the week with our systems, number ports have been delayed.
We do have a team working through all port in requests as we speak.
You will receive a text message once your number has ported over successfully.
Michelle
iD Mobile
What iD Mobile, yourself and your colleagues on here do not seem to understand is that, while you guys keep claiming this is a current matter and is being dealt with... it clearly isn't. The forums are right with this exact problem, extending back months.
While your team keeps highlighting, these issues started last week. Yet, there are individuals who have been waiting well past a week, of their due date.
If you guys have been confident of your systems, you have a naive management.
If you guys were not confident of your systems, customers requesting a port should have duly notified. Ports suspended. Alteast we would be contactable.
The absolute lack of acknowledgement outside of the forum network, the mixed messages by customer services executives, no direct method of contact with your teams suggest iD Mobile are well aware and trying to hide behind the mask of the Internet, a bit like Internet trolls.
On 3 occasions I have been asked to wait another 24 hours. Basically kicking the problem down the road to the next executives who deals with my problems
If new customers porting in are having so much trouble on their first experience, I think you will find many of us walking away to a different enterprise very quickly.
This is a big F.…
I am going to be collating all my correspondence for an ofCom report.
I requested a PAC and got a text from iD about a week ago saying that my old number had transferred however when people try to text my old number, it doesn’t work. How can this be sorted? Thanks
+8
Hello
We can check the status of your number port for you.
We’ll send you a private message on here so that we can verify your details.
To view the message sent. Simply click on your profile icon in the top right, then go to your private messages.
Thanks.
Michelle
iD Mobile
+8
Hi
We’ll drop you a Private Message now so we can perform a manual port for you.
Will
I have the same problem both my personal and work numbers are not being recognised and ID have failed to transfer my number (waiting 72 hours). I am almost as irritated at Carphone Warehouse who must have known about these issues and went ahead with the sales pitch. I’ve been told that ID Mobile are aware of the issue and are giving it the utmost priority. But having seen the number of complaints on line it looks more like a standard mode of business.
I would be happy to support any approach to Ofcom.
That's my number just transferred over this morning.
Now to go find me a new network
Hi,
I’m having the same issue as everyone else here (which is very telling)
I made sure I gave my PAC code a week ago to give it enough time to transfer my older number over and it’s STILL not been done.
Can someone please get back to me ASAP to sort this out? I NEED my old number.
Thanks!
Hi
Welcome to the iD Community.
I’ve sent you a direct message with further information.
Pearl
Hello,
I have just purchased a new SIM with yourselves and I have tried to transfer my old number 3 times now and this has still not occurred.
Please can you assist?
Already have an account? Login
No account yet? It's really easy to register here
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
