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Plan Not Listed

  • 6 September 2020
  • 4 replies
  • 229 views
H
Rank

Hi.

I have just given up a live chat after 2 hours!

ID Mobile are offering an 8Gb plan for £8. I am on an 8Gb plan but I pay £10 per month. I would like to pay £8 instead of £10 but the app is not offering this as an option. I have had an absolute nightmare with the 2 people I was chatting with on the live chat. The first one started giving me advice on how to change the plan online (which I know how to do and had made very clear). I was then transferred to a 2nd operator who just kept sending "I'll be right with you" messages for about an hour!

I am at the point of just cancelling my plan and getting a contract elsewhere as I can't believe the terrible service the live chat is giving (and the fact that I've been paying more than I needed to for the plan I am on).

Is there a way I can change the plan on my existing number without the rigmorole of starting a new account just to get the lower price?

 

Thanks

Helen

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Best answer by Rory 6 September 2020, 17:03

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4 replies

Rory
Rank
Userlevel 5
Badge +6

Hi @Helling123, the plan may only be available to new customers. We can check this for you, though; I’ll drop you a private message shortly.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
H
Rank

Thanks Rory - I'll await your message.

I'll be disappointed if that is the case - it's very annoying when companies prefer to reward newcomers over loyal customers.

Helen

Rory
Rank
Userlevel 5
Badge +6

Hi @Helling123, I’ve got back to your private message with the best tariff we have available for you. Just let us know and we can put you on it right away :)

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Admiral Anonymous
Rank

What is out of plan? I have used my text allowance yet it’s unlimited. I have sent 3 texts in the last two weeks to Europe @ 6 pence ago, I make that 18 pence in total where is my credit going?

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