Im due an upgrade, didnt like any of the phones. Saw a sim offer on your app, its processed but latest email from you guys indicates im getting a new number which i didn't really want. Can it just be processed as an upgrade? I did read your advice which I've attached before proceeding so assumed it was possible.
Hi
Welcome to iD Community.
You can simply change your plan to a 30-day SIM in the app at the end of your contract.
To switch to a SIM-only plan you need to log into the app/account and go to “My Account” followed by “Upgrade” then from the list select “SIM-only”.
From there, select the plan you want to switch to and we’ll upgrade you to a SIM-only plan and replace the contract.
It’s really quick and usually takes a few hours, before your new plan is live. You can find out how to change your plan
Once you’re out of your contract, there won’t be a fee to change your plan, however your first bill after you process your change may look a bit different than usual.
If you’ve already paid for your old plan, then you process a plan change, we’ll be sure to credit you for the over payment, and this will appear on your next bill. So, you don’t have to do it on the day your contact ends, as we’ll credit the difference, but if you’re changing your plan and not upgrading, do it after your contract ends.
Once you’ve changed your plan to a 30 day SIM, you can change your plan once every 30 days, so it’s worth keeping an eye on what’s available for you to change to.
Let us know how you get on.
Thanks,
Pearl
My email upgrade offers included a sim only for £6 a month. It stated: 30 day rolling contract unlimited mins and texts with 4GB data. So I've gone onto my app and clicked on the upgrade offers. There is no sim only offer that comes up that offers the 4GB data for £6 pm. I've looked at it from various pages and it's just not there. How do I get this offer without having to call someone as I don't cope well with phone calls due to anxiety.
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+7
We are sorry to hear that. If the deal isn’t available in the app it would mean that the deal is unavailable.
Kash
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