two billing accounts instead of one

  • 13 June 2020
  • 5 replies
  • 130 views
S
Rank

hi, my new upgrade is not showing on my app.

the new sim is active as well as the old one.

at the beginning i thought i did not meed a new sim as i was already on the network

at the moment the two sims are active and it seems i am paying twice,

all i want is one number, one account, one bill.

please respond asap as today is the deadline for billing.

i will have to cancel one direct debit!

5 replies

Kevin
Rank
Userlevel 4
Badge +10

Hi there.

First of all.  I’ve changed your username from the mobile number you had entered to “StrawberryMilk”.  Just a random word to shield your private mobile number from being displayed publically to everyone on the internet.

We will privately message you shortly to get more information from you as it seems you’ve simply purchased a new SIM/ contract instead of doing a plan change/ upgrade on your existing account as you had intended for.

S
Rank

Good evening.

Will  it possible to send a replacement sim card for my mobile number xxxxxxxxxxxx

Many Thanks.

Mohsin
Rank
Userlevel 6
Badge +4

Hi @StrawberryMilk 

If you request this to the team in a Private Message, they will be able to get a replacement sim sent out.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank

thanks.

how do I send a private message?

Mohsin
Rank
Userlevel 6
Badge +4

Hi @StrawberryMilk 

We have sent you a Private Message. To view the message sent. Simply click on your Community profile icon in the top right of the screen, then go to your private messages.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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