Question

Unable to check out during upgrade

  • 31 December 2021
  • 1 reply
  • 78 views
marc2380
Rank

Hi, I’m due an upgrade as I’m only on a rolling contract .its a sim only deal but every time I go to the payment screen it just crashes ! Tried multiple times now . Anyone any ideas or know how I can actually speak to someone . Thanks in advance 

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1 reply

Rory
Rank
Userlevel 5
Badge +6

Hey @marc2380, sorry for the delay in getting back to you. Did you manage to get this sorted in the end?

A few things worth trying if not:

  • Ensure all details entered are correct and match the details your bank holds
  • Ensure you’re using a UK credit or debit card assigned to a UK bank 
  • Ensure you’ve entered at least 3 years of UK address history
  • Try using another device or browser, or clear your browser’s cache

 

Thank you,

Rory

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