Unhappy with plan upgrade

  • 15 July 2021
  • 1 reply

I upgraded my plan from 2Gb to 10Gb a few days ago but am not happy as the upgrade does not suit me. Would it be possible to cancel the upgrade (as it was done only a few days ago) and choose another option? Thank you.

1 reply

Userlevel 7
Badge +9

Hi @PeteZero,

Are you on a SIM only plan? If it was a handset upgrade, a return would need to be looked into.

If it’s a SIM only plan, then plan changes can only be carried out once every 30-days so we would need to wait for this period to pass before the plan can be changed to another one I’m afraid.