I have just upgraded but for some reason you are sending a new sim. Is this correct? My plan on the app seems to have changed. I dont need a new sim and dont want to change my number. thanks
Best answer by Kevin
We’d usually only ever send a new SIM if it’s been a long time since you last had one. Things should work fine on the old SIM still until you potentially activate the new SIM yourself using the iD Mobile App.