Question

Upgrade query

  • 17 November 2020
  • 1 reply
  • 18 views
K
Rank

I upgraded onlineĀ but instead of an upgrade I have been given a new contract and a new credit search has been done. Can it be changed to an upgrade as I cannot pay for two contracts?

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1 reply

Ryan
Rank
Userlevel 6
Badge +10

Hi @Kate83,

I am sorry to hear about that, it seems as though you bought a new contract instead of an upgrade. You would need to return the new purchase (info here) and upgrade your old plan if you donā€™t want to lose your number.

Ryan

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