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Upgraded - do I need to use the new SIM?

Belle Walker
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Hi, I have just upgraded from my £6 p/m for 2gb to £8 p/m for 20gb. Will I need to wait for a new sim, or will it just appear on my account?

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Best answer by Rory 2 June 2022, 10:42

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18 replies

Rory
Rank
Userlevel 6
Badge +6

Hey @Belle Walker, if it was an upgrade, it should just update on your account within 24 hours :)

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Hazel Walker
Rank

I upgraded my mobile on Saturday 4th June 2022.

Since Monday 6th June 2022 my mobile had DIED.

It is fully charged.

I can’t phone anyone or receive calls.

I can’t text anyone or receive any texts.

 

HELP

Rory
Rank
Userlevel 6
Badge +6

Hi @Hazel Walker, sounds like the SIM might be dead, rather than the phone. Have you tried both the original and new SIMs?

Is your phone displaying any sort of error message? 

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Hazel Walker
Rank

As I have never done this I have just left it for now.

There is no error message.

I need to know how to save all my mobile numbers on my phone and then transfer them to the new Sim.

I think this might be the answer.

What do you advise?

Kash
Rank
Userlevel 6
Badge +7

Hi,

 

Please can you advise which handset you are using now and the old handset and we can advise further on saving contacts?

Can you try the SIM in a different handset and advise if the SIM works in there?

 

Kash

 

 

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Hazel Walker
Rank

hi there 

I am using a Ukatel phone.

Neither sim works and there is no message on my phone.

I don’t have access to another mobile.

I went to Curry’s to talk to one of there experts and he said the fault is with the new sim.

How do I get another sim?

Also do I need to transfer all my contacts to my phone as I don’t want to lose them when I eventually get a sim that works.

Hazel Walker
Rank

I feel I’m just going around in circles.

How do I get a replacement sim.

Please help.

It’s coming up to TWO WEEKS without my phone

A
Rank
Userlevel 8
Badge +7

If there’s a Currys nearby, you can get a replacement in-store immediately for £5.

Otherwise, use Live Chat to ask for a replacement and then wait 3-5 days for it to arrive.

See the “How do I get a replacement SIM card?” article for more details - good luck.

Hazel Walker
Rank

Still not a happy bunny.

If I click on the link live chat it just says URL error.

Why should I have to pay an extra £5 because I’ve been sent a ‘duff’ sim card?

I’m already being charged £9.18 just to up grade. Where does the 18p come from?

Why can’t you just send me the

 ’ how to save my contacts to my phone’ info and a replacement sim.

I’m almost at the point of cancelling the whole lot including my D Debit and go somewhere else.

You try 2 weeks without your phone and you will see why I’m getting to the end of my patience.

I can’t decide whether  to scream or cry. I have tried all the contacts suggested and all I get is the flipping URL notice.

HELP

 

A
Rank
Userlevel 8
Badge +7

Yeah, it’s not ideal @Hazel Walker.

Your iD customer experience sounds dire.

Regarding your live chat issue, if you’ve logged-in to your iD Community account using the Remember Me option, and try and start a live chat - well guess what, live chat doesn’t work!

Make sure you log out of your iD Community account before you use live chat, or use live chat on a different device (nothing’s easy with iD).

Finally, I’d strongly recommend you do not cancel your Direct Debit.
Other customers who’ve done this, thinking they’ve cancelled there iD contract, end-up getting letters from a debt collection agency.

Read the “Leaving iD Mobile? Don’t cancel your Direct Debit” community article.

Anyway, if you can’t use the online chat service, get assistance by contacting iD privately via their facebook page or Twitter page. 

Hazel Walker
Rank

It’s just getting silly.

I tried to activate the sim on line and guess what  I got URL again

A
Rank
Userlevel 8
Badge +7

It’s just getting silly.

I tried to activate the sim on line and guess what  I got URL again

Wow, you’ve finally got a replacement SIM - hooray!

Regarding your latest web site URL issue, if you’ve logged-in to your iD Community account using the Remember Me option, and try and do things on the web site (like sign-in) - well guess what, doesn’t work.

Log out of your iD Community account before you use the iD Mobile web site, or use a browser on a different device.

Seems like nothing’s easy with the 100% online help & support from iD.

 

Hazel Walker
Rank

What’s the hooray for?

I still have 2 sims but I don’t know which is which and every time I try to get to a page on my lap top all I get is

URL

No one seems to be able to help.

Which is the new sim, the big one or the little one ?

Why am I being charged £9.18?

Why am I still phoneless after 2 weeks?

NO HOORAY till my phone works.

A
Rank
Userlevel 8
Badge +7

Okay @Hazel Walker, your posts are confusing.

You’ve previously said you’re waiting for a replacement SIM because your other iD SIM cards don’t work.

I just tried live chat on my Windows 10 laptop using Google Chrome, using the URL:

https://idmobile.co.uk/live-chat

When I did, I got following when I started my online chat:

What are you seeing?  

Hazel Walker
Rank

URL

Sorry about the confusion.

I got my new sim within 3 days but I was told I didn’t need to use it by the operator I spoke to on my phone  when I upgraded

Since then my phone has just shut down.

I’ve tried so many times to get in touch with iD but all I get is URL.

Do you know how to tell which is the new sim?

 

A
Rank
Userlevel 8
Badge +7

Ah… okay @Hazel Walker.

When you upgrade your phone, iD send out a new SIM.
The only reason they do this, is in case your old SIM doesn’t fit in your upgrade phone.

I’m not sure what you mean by URL, but here’s some options to consider:

  1. If you can work out which is the new SIM card, you can activate it by calling 7777.
  2. If you take both SIM cards to Currys, the in-store team might be able to help you work out which is which.
  3. Try contacting iD (privately) via their facebook page or Twitter page, for assistance - assuming you’ve got a facebook and/or Twitter log in.

As I don’t work for iD, I’ve got no idea which of the two SIM cards is the new one.

 

Hazel Walker
Rank

I didn’t upgrade the phone just the sim package.

I went to Curry’s

The Curry’s assistant put both sims in my Ukatel phone.

He couldn’t get it to work, he gave up and said to go online.

When I go to iD online all the help links are not accepted and I get

  ‘ page not accessible no URL’  i.e. it can’t connect to any of the iD the web pages I want 

Also I don’t know which is the new sim.

How do you tell the difference?

A
Rank
Userlevel 8
Badge +7

...

He couldn’t get it to work, he gave up and said to go online.

When I go to iD online all the help links are not accepted and I get

  ‘ page not accessible no URL’  i.e. it can’t connect to any of the iD the web pages I want 

...

Regarding your online issues, if you’ve logged-in to your iD Community account using the Remember Me option, you’ll have trouble using the web site help links.

Make sure you log out of your iD Community account before you use the help links, or use a different device (nothing’s easy with iD).

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