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Upgraded Plan, iD Mobile App not updated

  • 11 July 2022
  • 4 replies
  • 222 views
T
Rank

I recently upgraded my plan and when I go onto the homepage of my ID app it says 9gb when I paid for 12gb and instead of 7 pound a month it says 9 pound a month.

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Best answer by andewhite 11 July 2022, 11:07

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4 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @Tahmid, after a plan change or upgrade it often takes iD Mobile’s systems up to 24 hours to sync properly and reflect the changes you made in the iD App and iD My Account online.

Still worried? Get in-touch with an iD agent using online chat at https://idmobile.co.uk/live-chat.

Good luck.

 

T
Rank

But I upgraded 2 days ago and I’m not sure where the 9 pound came from

andewhite
Rank
Userlevel 8
Badge +9

Okay @Tahmid, in that case ask iD to look at your account. 

Get in-touch with an iD agent using the online chat service at https://idmobile.co.uk/live-chat, or contact iD privately using facebook or Twitter.

It’s best to contact iD between 9am - 8pm weekdays (9am - 6pm weekends) - so you can deal with a real person.

Good luck.

 

Tom
Rank
Userlevel 7
Badge +4

Hey @Tahmid 

 

Are you still having issues with this?

 

I’d recommend the above from @andewhite if you are so we can look into your account!

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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