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Upgrading and keeping the same number - old or new Sim?

  • 11 December 2021
  • 2 replies
  • 1425 views

Hi - please can somebody advise if we use the existing iphone Sim or the new one that has been sent with the upgraded iphone?

 

Both are iphones, it is definitely an upgrade that we did through the ID mobile account - we’re just not sure which Sim to pop into the new phone?

 

Thanks

Gaz

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Best answer by andewhite 11 December 2021, 14:55

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Userlevel 8
Badge +9

Hello @GazC67, your existing SIM should work in your new iPhone.

I believe the upgrade SIM comes not activated.

I think the reason a new SIM is sent with a phone upgrade is in case the existing SIM doesn’t fit the new phone - not true in this case.

Anyway, good luck.

Userlevel 6
Badge +10

Hi @GazC67,

What ​​​​​@andewhite has said is correct. Please let us know if you do need help with activating the new SIM card if you wish to use that one instead.

Ryan

Why iD Mobile?