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Upgrading asking for bank details?

  • 27 June 2022
  • 4 replies
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Userlevel 1

I need to upgrade my package but when I go via my app it asks me to input my bank details - as it is an upgrade only why do you need them as you already have them?

 

Also with the 30 day rolling sim only - is that rolling data or rolling contract length (IE not tied in to long term)

 

thank you very much

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Best answer by andewhite 27 June 2022, 13:16

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4 replies

Userlevel 8
Badge +7

You could try calling the Sales Team on 020 7139 1397 to ask about your upgrade.

The 30 day rolling plan means you’re committed for 1 month, after which you can leave by giving notice, submitting a PAC or STAC.

 

Userlevel 1

always had a nightmare calling but will try again thank you

Userlevel 1

all sorted thank you

Userlevel 3
Badge

Hi @Jo Stratford 

 

Sorry to hear you were initially having issues with upgrading but glad to see you’ve managed to get yourself sorted now!

 

Tom

 

 

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