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upgrading to the iPhone 12

  • 29 January 2021
  • 1 reply
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I get a upgrade on Monday but I pay 24.63 now but I what the iPhone 12 but it is 36.99 will it be ok

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Best answer by Mohammed 1 February 2021, 19:12

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Hello @Nevans95,

First you need to log into your iD app/account once you are eligible to upgrade.

Click on My Account when logged in

Then scroll down till you see “Upgrade”

Select this and then find the phone and deal you want to upgrade to.

 

Remember, this is the only way to upgrade. If you just visit the website and browse phones normally that’s a new contract and will be a new number, new credit check etc and we can’t keep the number this way.

 

The price of the plan shouldn’t matter as long as you’re eligible to upgrade to it.

We’ll simply work out a pro-rata bill for you which re-calculates the bill based on the date you upgraded.

 

Let us know if you have any further questions.

 

Mohammed

Why iD Mobile?