Question

why is it only letting me change to a higher plan?

  • 5 August 2022
  • 2 replies
  • 46 views

I want to change to a less data plan to save money as I am using my WiFi now. Why is it not letting me do this?


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2 replies

Userlevel 8
Badge +9

Account enquiries need someone from iD looking at your iD account.

Get immediate assistance using the online chat service at https://idmobile.co.uk/live-chat.

The iD agents are available until 8pm on weekdays (6pm at weekends).

Good luck.

Userlevel 5
Badge +6

Hey @Kris Cleland, it sounds like you’re still in your minimum term. 

If you’re on a 12 or 24-month contract, you’ll need to see out the full length of it under the terms/plan/monthly cost you agreed to when signing up.

Once you’ve seen out your contract, you’ll be able to switch to a lower plan, but not until such a time.

 

Thank you,

Rory

Why iD Mobile?