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why is upgrade dearer than new contract?

  • 28 June 2020
  • 3 replies
  • 276 views

Userlevel 1

also how do you contact chat.. you first to charge a monthly fee but last to provide a service.

Im due an upgrade this month and would like to know how is it that you amazing upgrade deals are in fact more expensive than if i was new customer!

thanks for loyalty now pay more?

 

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Best answer by Mohammed 9 July 2020, 20:17

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Userlevel 8
Badge +9

Hello @deratoul,

 

Upgrade prices aren’t always cheaper than new contract deals.

However, with upgrades you:

  1. Don’t have a credit check
  2. Can keep your number
  3. Keep your billing dates/details the same, only the plan is changed and a new contract + phone sent out

With new contracts, you’d lose the number and also be subject to a new credit check.

 

As with other network providers, new contract deals do tend to have a better price point.

You would have grabbed a great new contract deal when joining us which would have incentivised you to join us too.

 

Mohammed

Hello @deratoul,

 

Upgrade prices aren’t always cheaper than new contract deals.

However, with upgrades you:

  1. Don’t have a credit check
  2. Can keep your number
  3. Keep your billing dates/details the same, only the plan is changed and a new contract + phone sent out

With new contracts, you’d lose the number and also be subject to a new credit check.

 

As with other network providers, new contract deals do tend to have a better price point.

You would have grabbed a great new contract deal when joining us which would have incentivised you to join us too.

 

Mohammed

your positives are mute for anyone in good credit, all mobile providers can transfer numbers and with no poor credit that totally renders your ridiculous “pro upgrade” ‘argument’ points null and void

Userlevel 7
Badge +2

You're correct about the positives being mute, however none of the main networks will transfer a number from one account to another! You have to port out and then port back in.

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