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5420 Topics

B
Newbie
BeegheelNewbie
asked in Ask a question.

Trying to upgrade

Morning all - trying to upgrade - both buttons on the upgrade section are not working when clicked - is there a “Live Chat” available??

1
B
Newbie
30 minutes ago
Belsonej
Newbie
BelsonejNewbie
asked in Ask a question.

over billed

My bill has come out at £45 not £33.99, I have no other charges

1
andewhite
Legend
31 minutes ago
I
Newbie
IztrubalNewbie
asked in Ask a question.

PAC code submission page constantly saying there is a problem?

I now have submitted my PAC around 10 times. Each time the form says there was a mistake. I now know all the numbers by heart. How do I keep my old number if unable to submit PAC?

5
andewhite
Legend
39 minutes ago
T
Newbie
terlgaNewbie
asked in Ask a question.

Roaming

Is montenegro included in free roaming ?

1
andewhite
Legend
42 minutes ago
steveTu
Newbie
steveTuNewbie
asked in Ask a question.

Issues with both the mobile app (biometrics) and Web based laptop access

Since the software changeover, I’m having major issues with both the mobile app and the web based laptop access.The mobile app asks me if I want biometric login enabled - but if I try to log in with a fingerprint I get an inane ‘Oops something has gone wrong’ (who designs this stuff? ‘Oops’ really?) message. If I then login using a password, I can at least log in, but if I then try to turn on biometrics from my account, I get the same inane ‘Oops’ message). Using Android 14 on Samsung Galaxy A14. If I try to login from my laptop, it’s completely hit and miss. This morning I get a ‘Let’s Get Started’ message, followed by the email and password (with captcha) login route - but it goes nowhere. It just loops then on ‘Let’s get started’ over and over again OR I get a blank screen. I’ve cleared data/cache and retried - still with no joy. Using Firefox 124.0.2 on Fedora 38.Any idea when this will be fixed?

11
steveTu
Newbie
2 hours ago
E
Newbie
EileenMGNewbie
asked in Ask a question.

Cannot get access to account after App change

Hi, has anyone had difficulty registering their account again after the new App? I can no longer access my account anymore! 

0
E
Newbie
9 hours ago
Kev Smith
Newbie
Kev SmithNewbie
asked in Ask a question.

bill

So April my bill went up by £3 so from £40 to £43 so why does it say £68 for may? I have screen shots about this aswell  I have been offered my original deal with three £43 for unlimited everything so I would like the cancellation price please 

9
Kev Smith
Newbie
9 hours ago
Jack Davies
Newbie
Jack DaviesNewbie
asked in Ask a question.

unable to log into app

I am trying to log into the app and it takes me to a queue, I wait in the queue till the end of the 8 odd minute wait. I enter my email and then it takes me back to the queue, I have tried on an internet browser and it does the same. Does anyone have a fix for this? 

1
andewhite
Legend
10 hours ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

Spring Giveaway!

Ah, spring is in the air! While Easter may be over, the chocolate cravings linger. And what better way to enjoy the warmer weather than by treating yourself to some melt-in-your-mouth chocolate? But before we get to the sweet prize, let's take a nostalgic trip down memory lane. Think back to those beloved chocolate bars that have sadly disappeared from shop shelves over the years. You know, the ones that left a sweet void in our hearts (and stomachs) when they vanished.Maybe you're still mourning the loss of the mighty Cadbury's Marble Bar, that perfect blend of milk and white chocolate. Although it didn't return as a full bar this Easter, it made a welcome appearance in the form of an egg.Or perhaps you pine for the unique taste of the Cadbury Time Out, with its chocolatey shell giving way to toffee and malt delights.Some of you might even get misty-eyed remembering classics like the Mars Delight bar with its gooey caramel filling and chocolate-coated wheat puffs. Ah, those were the d

7875119
C
Rookie
10 hours ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

Say Hello to eSIM on iD Mobile: The Smarter Way to Stay Connected!

Get ready to experience a whole new level of mobile connectivity with iD Mobile! We're thrilled to announce the launch of eSIM technology on our network, and we can't wait for you to try it out. Say goodbye to the hassle of physical SIM cards and embrace the convenience of eSIM—it's like having a digital SIM card built right into your phone!What is an eSIM?An embedded SIM (eSIM) comes pre-installed in your phone, eliminating the need for a physical SIM card.To activate your eSIM, just scan the QR code we send you by post and follow the provided setup instructions.Why choose eSIM on iD Mobile? Let us count the ways!It's convenient. No need to wait for your SIM to arrive in the post. You’ll receive your eSIM via email shortly after you’ve completed a purchase.  More secure and durable: Since eSIMs are built into your device, they're much less likely to get damaged or lost compared to those tiny physical SIM cards.  Double digits. You can have two active numbers seamlessly switch between

812
WelshPaul
Legend
11 hours ago
Catherine Bower
Newbie
Catherine BowerNewbie
asked in Ask a question.

unable to send text messages

Since joining ID 3 weeks ago I cannot send text messages. I can receive them fine but every time I send one it fails to send

2
Catherine Bower
Newbie
11 hours ago
C
Newbie
CookeazNewbie
asked in Ask a question.

I am unable to receive calls

I transferred to ID on Friday 1st March and imported my old mobile number. I have not been able to receive any calls, the caller ends up being directed to voicemail yetI have no missed calls or even calls registered. It also appears of I use SMS messaging the ID number shows. Although when I got someone to call this number it was not recognised.

6
W
Newbie
15 hours ago
Thomas Smyth
Newbie
Thomas SmythNewbie
asked in Ask a question.

Mr

hi I payed my bills for my phone  and my wife phone  but her phones not  working to make calls 

9
Victor Shafier
Newbie
18 hours ago
H
Newbie
hetkmsnmsndsmndsmNewbie
asked in Ask a question.

unable to access account

Ever since joining ID I have been unable to access my account. I just get the ‘opps something went wrong please try again’ message over and over. I’ve tried different browsers and resetting the password but still I’ve never been able to log in even once.

2
H
Newbie
18 hours ago
Lisa Herbert
Newbie
Lisa HerbertNewbie
asked in Ask a question.

call issues

Since joining ID I’m having no end of problems either on calls, making calls or other people trying to connect with me and is now wearing thin. Some are very bizarre, I’d been talking to my daughter for 4 minutes then the call says sorry the number you are trying to call is unavailable when I was actually talking to them. Another was when someone tried to call me I answered and it went to voicemail but on their end it said emergency calls only and dialled 999.  I try to ring people and when they answer they can’t hear me or it cuts off straight away. I never had these issues before I moved to ID I’m am seriously frustrated.

2
Lisa Herbert
Newbie
18 hours ago
Sbrowst24
Newbie
Sbrowst24Newbie
asked in Ask a question.

Terrible Reception everywhere

I've only been with id mobile since December after being with Voxi for years and I'm appalled by the lack of mobile network coverage. The only reason I went with id mobile was because it was the cheapest handset and mobile contract for the handset I want AND it was apparently highly rated. I'm forever seeing the 'internet calls only' symbol on my phone or having no connection at all. Should I be blaming the network or the Motorola Razr ultra? Can I cancel the network contract and pay for the handset only? 

3
andewhite
Legend
19 hours ago
M
Newbie
MCallaghanNewbie
asked in Ask a question.

My data allowance has shrunk from 120 GB to 1.5 GB

I finally managed to migrate to this awful new app only to find the 120 GB data allowance on my contract has been reduced 1.5 GB. If I didn't have a rollover amount left I would be out of data now. Can I please have old allowance reinstated. I've tried to get through on live chat, but that doesn't seem to be working.

18
Kash
iD Mobile Employee
19 hours ago
L
Newbie
LisapxxNewbie
asked in Ask a question.

refer a friend rewards

I was referred to ID mobile in November, the other person has had their £30 voucher reward but I still haven’t , how can I claim this? 

9
Kash
iD Mobile Employee
19 hours ago
K
Newbie
KeithWMNewbie
asked in Ask a question.

Website and App Not displaying the correct information

Now that the App allows me to access it I cant see the proper information. My monthly update took place on 19th April. My dated topped up correctly although no mention of my rollover. My Text and Minutes are still the same as they were before the 19th. Either I have not received the monthly top up or the website and app are not displaying the information. Either way its wrong.Can someone please look into this and let me know by return what is going on. I have been with ID Mobile since 2018. I wont be much longer if this does not get addressed.

1
Kash
iD Mobile Employee
19 hours ago
Missi
Civilian
MissiCivilian
asked in Ask a question.

I’ve paid my bill (twice!!!) but ycannot use iD service

I’ve paid my bill (twice!!!), yet I cannot use iD services, the internet nor make calls. Please help.

1
Kash
iD Mobile Employee
20 hours ago
Danielle Magee
Civilian
Danielle MageeCivilian
asked in Ask a question.

text message wont send

I have added a new contact and have tried to text message them but the message is failing to send. How do I fix this?

7
andewhite
Legend
20 hours ago
T
Newbie
TheRealTomTomNewbie
asked in Ask a question.

In my account I can only upgrade to a new handset

So I am happy with my handset, and was looking at getting Sim only, but in the back end I only have an upgrade option that offers me a new handset with contract.  Any advice?

5
T
Newbie
20 hours ago
D
Newbie
DanbyWNewbie
asked in Ask a question.

Error message when updating my Direct Debit

I've been trying to change the details on my direct debit for about a week. I keep getting 'Oops something went wrong, try again later'. At first this was every time I try to log in. Now that I’ve logged in I am unable to update my Direct Debit. I have changed my bank account. The details are correct but I’m still getting 'Oops something went wrong, try again later'.After reading other peoples experience - I have tried downloading the app on my phone. Still the same. I have tried updating the app and restarting my phone.Can someone please help? If I am unable to change my details I wont me able to pay my phone bill.

6
D
Newbie
20 hours ago
C
Newbie
Cg200Newbie
asked in Ask a question.

mobile data has been turned off by carrier

I keep getting a notification that the mobile data has been turned off by my carrier. Can this be resolved? 

1
Kash
iD Mobile Employee
21 hours ago
E
Newbie
Elvis2021Newbie
asked in Ask a question.

overcharged

I joined id mobile at the end of march on a £29.99 contract yet my first bill is for £32.85, why?? I have hardly made calls or sent texts and not used over my data or add ons or anything. Fuming!!

3
Kash
iD Mobile Employee
21 hours ago
Terms & Conditions
Why iD Mobile?