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5415 Topics

I
Civilian
IztrubalCivilian
asked in Ask a question.

PAC code submission page constantly saying there is a problem?

I now have submitted my PAC around 10 times. Each time the form says there was a mistake. I now know all the numbers by heart. How do I keep my old number if unable to submit PAC?

1
andewhite
Legend
1 hour ago
Thomas Smyth
Newbie
Thomas SmythNewbie
asked in Ask a question.

Mr

hi I payed my bills for my phone  and my wife phone  but her phones not  working to make calls 

9
Victor Shafier
Newbie
1 hour ago
H
Newbie
hetkmsnmsndsmndsmNewbie
asked in Ask a question.

unable to access account

Ever since joining ID I have been unable to access my account. I just get the ‘opps something went wrong please try again’ message over and over. I’ve tried different browsers and resetting the password but still I’ve never been able to log in even once.

2
H
Newbie
2 hours ago
Lisa Herbert
Newbie
Lisa HerbertNewbie
asked in Ask a question.

call issues

Since joining ID I’m having no end of problems either on calls, making calls or other people trying to connect with me and is now wearing thin. Some are very bizarre, I’d been talking to my daughter for 4 minutes then the call says sorry the number you are trying to call is unavailable when I was actually talking to them. Another was when someone tried to call me I answered and it went to voicemail but on their end it said emergency calls only and dialled 999.  I try to ring people and when they answer they can’t hear me or it cuts off straight away. I never had these issues before I moved to ID I’m am seriously frustrated.

2
Lisa Herbert
Newbie
2 hours ago
Sbrowst24
Newbie
Sbrowst24Newbie
asked in Ask a question.

Terrible Reception everywhere

I've only been with id mobile since December after being with Voxi for years and I'm appalled by the lack of mobile network coverage. The only reason I went with id mobile was because it was the cheapest handset and mobile contract for the handset I want AND it was apparently highly rated. I'm forever seeing the 'internet calls only' symbol on my phone or having no connection at all. Should I be blaming the network or the Motorola Razr ultra? Can I cancel the network contract and pay for the handset only? 

3
andewhite
Legend
2 hours ago
M
Newbie
MCallaghanNewbie
asked in Ask a question.

My data allowance has shrunk from 120 GB to 1.5 GB

I finally managed to migrate to this awful new app only to find the 120 GB data allowance on my contract has been reduced 1.5 GB. If I didn't have a rollover amount left I would be out of data now. Can I please have old allowance reinstated. I've tried to get through on live chat, but that doesn't seem to be working.

18
Kash
iD Mobile Employee
2 hours ago
L
Newbie
LisapxxNewbie
asked in Ask a question.

refer a friend rewards

I was referred to ID mobile in November, the other person has had their £30 voucher reward but I still haven’t , how can I claim this? 

9
Kash
iD Mobile Employee
2 hours ago
K
Newbie
KeithWMNewbie
asked in Ask a question.

Website and App Not displaying the correct information

Now that the App allows me to access it I cant see the proper information. My monthly update took place on 19th April. My dated topped up correctly although no mention of my rollover. My Text and Minutes are still the same as they were before the 19th. Either I have not received the monthly top up or the website and app are not displaying the information. Either way its wrong.Can someone please look into this and let me know by return what is going on. I have been with ID Mobile since 2018. I wont be much longer if this does not get addressed.

1
Kash
iD Mobile Employee
3 hours ago
Missi
Civilian
MissiCivilian
asked in Ask a question.

I’ve paid my bill (twice!!!) but ycannot use iD service

I’ve paid my bill (twice!!!), yet I cannot use iD services, the internet nor make calls. Please help.

1
Kash
iD Mobile Employee
3 hours ago
Danielle Magee
Civilian
Danielle MageeCivilian
asked in Ask a question.

text message wont send

I have added a new contact and have tried to text message them but the message is failing to send. How do I fix this?

7
andewhite
Legend
3 hours ago
T
Newbie
TheRealTomTomNewbie
asked in Ask a question.

In my account I can only upgrade to a new handset

So I am happy with my handset, and was looking at getting Sim only, but in the back end I only have an upgrade option that offers me a new handset with contract.  Any advice?

5
T
Newbie
4 hours ago
D
Newbie
DanbyWNewbie
asked in Ask a question.

Error message when updating my Direct Debit

I've been trying to change the details on my direct debit for about a week. I keep getting 'Oops something went wrong, try again later'. At first this was every time I try to log in. Now that I’ve logged in I am unable to update my Direct Debit. I have changed my bank account. The details are correct but I’m still getting 'Oops something went wrong, try again later'.After reading other peoples experience - I have tried downloading the app on my phone. Still the same. I have tried updating the app and restarting my phone.Can someone please help? If I am unable to change my details I wont me able to pay my phone bill.

6
D
Newbie
4 hours ago
Kev Smith
Newbie
Kev SmithNewbie
asked in Ask a question.

bill

So April my bill went up by £3 so from £40 to £43 so why does it say £68 for may? I have screen shots about this aswell  I have been offered my original deal with three £43 for unlimited everything so I would like the cancellation price please 

8
andewhite
Legend
4 hours ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

Say Hello to eSIM on iD Mobile: The Smarter Way to Stay Connected!

Get ready to experience a whole new level of mobile connectivity with iD Mobile! We're thrilled to announce the launch of eSIM technology on our network, and we can't wait for you to try it out. Say goodbye to the hassle of physical SIM cards and embrace the convenience of eSIM—it's like having a digital SIM card built right into your phone!What is an eSIM?An embedded SIM (eSIM) comes pre-installed in your phone, eliminating the need for a physical SIM card.To activate your eSIM, just scan the QR code we send you by post and follow the provided setup instructions.Why choose eSIM on iD Mobile? Let us count the ways!It's convenient. No need to wait for your SIM to arrive in the post. You’ll receive your eSIM via email shortly after you’ve completed a purchase.  More secure and durable: Since eSIMs are built into your device, they're much less likely to get damaged or lost compared to those tiny physical SIM cards.  Double digits. You can have two active numbers seamlessly switch between

160
iD Mobile
iD Mobile Employee
4 hours ago
C
Newbie
Cg200Newbie
asked in Ask a question.

mobile data has been turned off by carrier

I keep getting a notification that the mobile data has been turned off by my carrier. Can this be resolved? 

1
Kash
iD Mobile Employee
4 hours ago
E
Newbie
Elvis2021Newbie
asked in Ask a question.

overcharged

I joined id mobile at the end of march on a £29.99 contract yet my first bill is for £32.85, why?? I have hardly made calls or sent texts and not used over my data or add ons or anything. Fuming!!

3
Kash
iD Mobile Employee
5 hours ago
Charlie Laidlaw
Civilian
Charlie LaidlawCivilian
posted in Ask a question.

app log in issue

I have created an account but when I try to login to it does not recognise my phone number, last name and birth date. 

1
Kash
iD Mobile Employee
5 hours ago
Phillip Murphy
Newbie
Phillip MurphyNewbie
asked in Ask a question.

Swapped networks but my Google pay still has three network

I swapped from three network to id with same number. My issue is I had subscription in Google for apps under three mobile which was added to my mobile bill. My problem is in payment option I have nothing for id just three still which is inactive. How can I add Id as option for payment? 

1
Kash
iD Mobile Employee
5 hours ago
G
Civilian
GorfCivilian
asked in Ask a question.

Timout at the end of checkout

Hi all. I’ve just tried signing up for a new monthly SIMOn the very last page of checkout it timed out with a CloudFlare errorI have no idea whether or not I am now an ID customer. Not a great start really...

2
Kash
iD Mobile Employee
5 hours ago
Simona Elena Man
Civilian
Simona Elena ManCivilian
asked in Ask a question.

account suspended due no payment

Morning. My account was suspended due to no payment I have since paid the due amount, however I set up deroct debit when I registered with Idmobile

1
andewhite
Legend
5 hours ago
Neil Gerrard
Civilian
Neil GerrardCivilian
asked in Ask a question.

Trying to cancel a new contract - live chat not working for me

Hi,I started a new contract 11 days ago and my new Motorola Razr 40 Ultra’s screen has already developed a fault on the screen. I want to cancel and return the phone rather than exchange because it’s a two-year contract and I now have absolutely no faith that the same model of phone simply won’t fail again in a short time. But using the ID mobile website is absolutely infuriating. Every time I look up cancelling a contract it directs me to a Live Chat but when I click it opens the community page and directs me to log in. I try to login and it throws me back to my dashboard where I can’t find any help. I have resorted to logging into community via my Facebook (different email address) and I can post on here but that is it. I need to speak to someone at ID Mobile to get this contract cancelled within the 14 day cooling off period. How do I do that please? Thanks

14
Kash
iD Mobile Employee
5 hours ago
Amol Sil
Newbie
Amol SilNewbie
asked in Ask a question.

International Roaming Bangladesh

Hi I am travelling to Bangladesh and was hoping to purchase a 1 month package to and from Bangladesh and also for international roaming.Please let me know if this is possiblethanks 

2
Kash
iD Mobile Employee
5 hours ago
Gareth Sawyer
Civilian
Gareth SawyerCivilian
asked in Ask a question.

phone number on letter

I have my first letter after joining iDmobile but it states my account phone number as something different to my actual phone number I moved across from EE. I logged into the iD app and checked website as per instruction on letter to try and correct but cannot see where I correct this?

1
andewhite
Legend
5 hours ago
D
Rookie
DobbyRookie
asked in Ask a question.

Charged Twice for Minutes Add On

I requested a 200 minute add on in the website for £3.  However I was charged twice and my account will be debited by £6.  How can I get a refund or this error on the website ? Thanks, Dobby

6
Kash
iD Mobile Employee
5 hours ago
C
Newbie
Coll888Newbie
asked in Ask a question.

network signal is poor - calls drop out

I have had every call in my flat drop out. I need a stronger signal - I have only been with ID for a month but the service is not good enough 

3
andewhite
Legend
6 hours ago
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