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5429 Topics

Alan Simpson
Civilian
Alan SimpsonCivilian
asked in Ask a question.

Unable to make a Upgrade

I have received an email stating that I can upgrade due to my contract coming to an end, however the both of the Upgrade buttons on the Website fails to work, plus Live Chat never loads.Tested on multiple browsers and same issue.

0
Alan Simpson
Civilian
25 minutes ago
L
Civilian
LoulouBrownCivilian
asked in Ask a question.

Voucher

Hi my partner Eric Chauvel, told me to get in touch with you to get my £15 credit, as we didn’t get our vouchers at the time when I joined ID Mobile back in February. I believe you already have all the details.Can you send me a private message?Thank youLouise Brown

1
Geluk
Sidekick
58 minutes ago
Karan Nayee
Civilian
Karan NayeeCivilian
asked in Ask a question.

Can't login online or on app

When I try to login to the new app or web portal. I put in my username and password but when I add my phone number, last name and DOB and click on next. I get an oops something went wrong error message. Please help. 

0
Karan Nayee
Civilian
3 hours ago
S
Newbie
Susan A WalesNewbie
asked in Ask a question.

calling UK from Europe

Hi, I  have been unable to make calls from Italy to UK landlines and most mobile numbers.Roaming is switched on and some mobile numbers are perfectly ok. I can see no pattern. I had this problem in March, went home and am now in Italy again and still have the problem.(The numbers have the appropriate +44 prefixes)Any help would be much appreciated.  

6
S
Newbie
4 hours ago
C
Rookie
Chris-netRookie
asked in Ask a question.

New monthly plan.

I am on a rolling monthly plan.what's the procedure to change to a different monthly ID plan offered on a comparison site? would this require a new eSIM?TIA

3
andewhite
Legend
4 hours ago
Murat Simsek
Civilian
Murat SimsekCivilian
asked in Ask a question.

Old number has not transferred over

So i have decided to move over to iD with a new contract but I wanted to keep my old Vodafone number.When purchasing the new contract I was told the porting will take place 23.4.24.At around mid-day of the 23rd both my old vodafone sim and new iD sim have stopped working, it is now the afternoon of the 24th and my new sim is still not working.Is this normal? I have never had this process take so long.

3
andewhite
Legend
4 hours ago
Belsonej
Newbie
BelsonejNewbie
asked in Ask a question.

over billed

My bill has come out at £45 not £33.99, I have no other charges

6
andewhite
Legend
4 hours ago
I
Civilian
IanDHCivilian
asked in Ask a question.

Angola

Will my phone work when in Angola?What extra charges will there be?

1
andewhite
Legend
5 hours ago
R
Newbie
ruddlescountyNewbie
asked in Ask a question.

whatsapp to international numbers

Hello. i am trying to find out if calling an international number through whatsapp is free on pay monthly sim only plan.i have used this with wifi active and each time i get a warning text from ID stating that international calls are not free.as i understand it, whatsapp uses wifi not cellular, so why am i getting these messages? thanks

1
andewhite
Legend
5 hours ago
Chris Mulligan
Newbie
Chris MulliganNewbie
asked in Ask a question.

sim is a MIFI how do I find my number

Hi can you advise, my sim is in a mifi and I do not have the number. since the app upgrade i cannot log in as i need the number to set it up  i don't have the ability to pop it in he phone to get the number

1
andewhite
Legend
6 hours ago
A
Newbie
AvromNewbie
asked in Ask a question.

bill capping does not work

Bill cap does not worksaysoops something has gone wrong  what do I do please 

10
Malikbek
Civilian
7 hours ago
K
Newbie
KeithWMNewbie
asked in Ask a question.

Website and App Not displaying the correct information

Now that the App allows me to access it I cant see the proper information. My monthly update took place on 19th April. My dated topped up correctly although no mention of my rollover. My Text and Minutes are still the same as they were before the 19th. Either I have not received the monthly top up or the website and app are not displaying the information. Either way its wrong.Can someone please look into this and let me know by return what is going on. I have been with ID Mobile since 2018. I wont be much longer if this does not get addressed.

2
K
Newbie
9 hours ago
B
Newbie
BeegheelNewbie
asked in Ask a question.

Trying to upgrade

Morning all - trying to upgrade - both buttons on the upgrade section are not working when clicked - is there a “Live Chat” available??

2
andewhite
Legend
9 hours ago
I
Newbie
IztrubalNewbie
asked in Ask a question.

PAC code submission page constantly saying there is a problem?

I now have submitted my PAC around 10 times. Each time the form says there was a mistake. I now know all the numbers by heart. How do I keep my old number if unable to submit PAC?

5
andewhite
Legend
10 hours ago
T
Newbie
terlgaNewbie
asked in Ask a question.

Roaming

Is montenegro included in free roaming ?

1
andewhite
Legend
10 hours ago
steveTu
Newbie
steveTuNewbie
asked in Ask a question.

Issues with both the mobile app (biometrics) and Web based laptop access

Since the software changeover, I’m having major issues with both the mobile app and the web based laptop access.The mobile app asks me if I want biometric login enabled - but if I try to log in with a fingerprint I get an inane ‘Oops something has gone wrong’ (who designs this stuff? ‘Oops’ really?) message. If I then login using a password, I can at least log in, but if I then try to turn on biometrics from my account, I get the same inane ‘Oops’ message). Using Android 14 on Samsung Galaxy A14. If I try to login from my laptop, it’s completely hit and miss. This morning I get a ‘Let’s Get Started’ message, followed by the email and password (with captcha) login route - but it goes nowhere. It just loops then on ‘Let’s get started’ over and over again OR I get a blank screen. I’ve cleared data/cache and retried - still with no joy. Using Firefox 124.0.2 on Fedora 38.Any idea when this will be fixed?

11
steveTu
Newbie
11 hours ago
E
Newbie
EileenMGNewbie
asked in Ask a question.

Cannot get access to account after App change

Hi, has anyone had difficulty registering their account again after the new App? I can no longer access my account anymore! 

0
E
Newbie
18 hours ago
Kev Smith
Newbie
Kev SmithNewbie
asked in Ask a question.

bill

So April my bill went up by £3 so from £40 to £43 so why does it say £68 for may? I have screen shots about this aswell  I have been offered my original deal with three £43 for unlimited everything so I would like the cancellation price please 

9
Kev Smith
Newbie
19 hours ago
Jack Davies
Newbie
Jack DaviesNewbie
asked in Ask a question.

unable to log into app

I am trying to log into the app and it takes me to a queue, I wait in the queue till the end of the 8 odd minute wait. I enter my email and then it takes me back to the queue, I have tried on an internet browser and it does the same. Does anyone have a fix for this? 

1
andewhite
Legend
19 hours ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

Spring Giveaway!

Ah, spring is in the air! While Easter may be over, the chocolate cravings linger. And what better way to enjoy the warmer weather than by treating yourself to some melt-in-your-mouth chocolate? But before we get to the sweet prize, let's take a nostalgic trip down memory lane. Think back to those beloved chocolate bars that have sadly disappeared from shop shelves over the years. You know, the ones that left a sweet void in our hearts (and stomachs) when they vanished.Maybe you're still mourning the loss of the mighty Cadbury's Marble Bar, that perfect blend of milk and white chocolate. Although it didn't return as a full bar this Easter, it made a welcome appearance in the form of an egg.Or perhaps you pine for the unique taste of the Cadbury Time Out, with its chocolatey shell giving way to toffee and malt delights.Some of you might even get misty-eyed remembering classics like the Mars Delight bar with its gooey caramel filling and chocolate-coated wheat puffs. Ah, those were the d

7903119
C
Rookie
20 hours ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

Say Hello to eSIM on iD Mobile: The Smarter Way to Stay Connected!

Get ready to experience a whole new level of mobile connectivity with iD Mobile! We're thrilled to announce the launch of eSIM technology on our network, and we can't wait for you to try it out. Say goodbye to the hassle of physical SIM cards and embrace the convenience of eSIM—it's like having a digital SIM card built right into your phone!What is an eSIM?An embedded SIM (eSIM) comes pre-installed in your phone, eliminating the need for a physical SIM card.To activate your eSIM, just scan the QR code we send you by post and follow the provided setup instructions.Why choose eSIM on iD Mobile? Let us count the ways!It's convenient. No need to wait for your SIM to arrive in the post. You’ll receive your eSIM via email shortly after you’ve completed a purchase.  More secure and durable: Since eSIMs are built into your device, they're much less likely to get damaged or lost compared to those tiny physical SIM cards.  Double digits. You can have two active numbers seamlessly switch between

992
WelshPaul
Legend
20 hours ago
Catherine Bower
Newbie
Catherine BowerNewbie
asked in Ask a question.

unable to send text messages

Since joining ID 3 weeks ago I cannot send text messages. I can receive them fine but every time I send one it fails to send

2
Catherine Bower
Newbie
20 hours ago
C
Newbie
CookeazNewbie
asked in Ask a question.

I am unable to receive calls

I transferred to ID on Friday 1st March and imported my old mobile number. I have not been able to receive any calls, the caller ends up being directed to voicemail yetI have no missed calls or even calls registered. It also appears of I use SMS messaging the ID number shows. Although when I got someone to call this number it was not recognised.

6
W
Newbie
1 day ago
Thomas Smyth
Newbie
Thomas SmythNewbie
asked in Ask a question.

Mr

hi I payed my bills for my phone  and my wife phone  but her phones not  working to make calls 

9
Victor Shafier
Newbie
1 day ago
H
Newbie
hetkmsnmsndsmndsmNewbie
asked in Ask a question.

unable to access account

Ever since joining ID I have been unable to access my account. I just get the ‘opps something went wrong please try again’ message over and over. I’ve tried different browsers and resetting the password but still I’ve never been able to log in even once.

2
H
Newbie
1 day ago
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