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5375 Topics

A
Civilian
akpai22Civilian
asked in Ask a question.

Poor mobile data signal at home (want to use three home signal)

I am currently experiencing poor signal inside my home.I was thinking about getting some device to boost the signal within my home, such as a femtocell. But it seems that iD don’t make a femtocell, but iD does use the Three network and Three have a femtocell.If I was to get a femtocell from Three (the Three Home Signal), would that help boost the signal within my house?

3
andewhite
Legend
1 hour ago
C
Newbie
ChrissyminNewbie
asked in Ask a question.

Cannot access Whatsapp after transferring from Vodafone

I recently moved from Vodafone to ID. At the same time, I upgraded to an iPhone 15 pro. However, when I tried to open WhatsApp for the first time after transferring from my old phone/SIM, it keeps asking to add my number. I did follow the instructions on WhatsApp on my old phone to transfer the chats but the issues seems to be when I try to add my number into the WhatsApp app on my new phone. I’ve tried uninstalling the app from the new phone and reinstalling it again but I just seem to be going round in circles. I’ve also reset the network settings, switched the phone on/off etc. I’ve watched multiple videos on YouTube but nothing seems to be working! I kept the same number when I moved from Vodafone to ID. Has anyone else had the same issues and if so, how did you resolve the issue? 

6
andewhite
Legend
1 hour ago
Abigail Jones
Newbie
Abigail JonesNewbie
asked in Ask a question.

New ID mobile issues

Hi,I can't check my data usage, minutes usage or text usage in the new app. It just shows a general overview of my data, texts and minutes left. When are you going to update the new app so you can view the usage properly?Thanks,Abi. 

0
Abigail Jones
Newbie
2 hours ago
K
Newbie
Kaz 22Newbie
asked in Ask a question.

Billing

Want to speak to an adviser 

4
Tom
iD Mobile Employee
3 hours ago
N
Newbie
Nan888Newbie
asked in Ask a question.

OTP vreification code not received from Banks after porting my number in

Hi,I am frustrated by the fact I am not be able to receive verification code / OTP from banks, however, I can get normal SMS from individuals or text questionnaires, for example from Currys. Handset: Google Pixel 8 proTimeline:8th April 2024Porting number was scheduled on 8th April, and it is completed at mid-day. Having tested immediately, it works all good as treat, I had one Bank app migrated with OTP code received. So, I thought it was excellent, and decided to do the rest migration in the evening after work.  In the evening, about 5 or 6pm, the SMS messaging service became weird when I tried to migrated other bank apps over. I have no longer received OTP code at all. Then, I found if my family text me, the SMS will be landed onto my old phone with the old service provider, if I sent SMS to my family, they will see the SMS from my iD temp number, not the number being ported in! all messed up!9th April 2024Spent a lot of time on the Chat with iD support people, gone through all kind

11
Tom
iD Mobile Employee
3 hours ago
Mishmash9797
Civilian
Mishmash9797Civilian
asked in Ask a question.

Switching over - the switch number 65075 is not recognised

I am transferring from another provider to ID. I text PAC to 65075 from my old phone and it says its not recognised. Can you help

1
andewhite
Legend
3 hours ago
steveTu
Newbie
steveTuNewbie
asked in Ask a question.

Issues with both the mobile app (biometrics) and Web based laptop access

Since the software changeover, I’m having major issues with both the mobile app and the web based laptop access.The mobile app asks me if I want biometric login enabled - but if I try to log in with a fingerprint I get an inane ‘Oops something has gone wrong’ (who designs this stuff? ‘Oops’ really?) message. If I then login using a password, I can at least log in, but if I then try to turn on biometrics from my account, I get the same inane ‘Oops’ message). Using Android 14 on Samsung Galaxy A14. If I try to login from my laptop, it’s completely hit and miss. This morning I get a ‘Let’s Get Started’ message, followed by the email and password (with captcha) login route - but it goes nowhere. It just loops then on ‘Let’s get started’ over and over again OR I get a blank screen. I’ve cleared data/cache and retried - still with no joy. Using Firefox 124.0.2 on Fedora 38.Any idea when this will be fixed?

3
andewhite
Legend
3 hours ago
M
Newbie
MrsKB1982Newbie
asked in Ask a question.

Anyone else unable to log into ID mobile app?

I see this is a recurring issue, but today when I attempt to open the app, I'm diverted to a Web page to "re-register." Upon doing so, I'm asked to add my mobile number, then get an error message "oops, something went wrong." Anyone else? 

28
D
Newbie
3 hours ago
Daniel Coe
Civilian
Daniel CoeCivilian
asked in Ask a question.

Port Old ID Mobile No to New ID Mobile Contract

Hi,We have a pay monthly IDMobile contract, just purchased another phone and contract from IDMobile. Now I want to port the old number to the new contract.How do I do it? Who do I need to contact - or even how do I contact anybody at ID Mobile?ThanksDaniel

6
andewhite
Legend
3 hours ago
D
Newbie
DOooOBNewbie
asked in Ask a question.

Credit Checking Flawed

Hello ID Community,I'm wondering if anyone can explain some detail behind how the following has unfolded:1) Ordered £16/unlimited SIM as existing customer deal. 12 months contract.1a) Cancelled: "bad credit"2) Ordered £8 smaller deal. 1 month contract.Just to highlight: this is a total commitment of £8. 2a) Cancelled: "bad credit"3) Found out ID uses Equifax. Spoke to Equifax. Not only is my credit score very good, but also the specific details that ID likes to check all have no negative issues. They're all fine. I'm going to Currys this afternoon to have some discussion about this. ID has put me in a position where my current EE contract has nearly expired, but I have nothing to replace it with. Any thoughts greatly appreciated. 

5
D
Newbie
3 hours ago
J
Rookie
john1971Rookie
asked in Ask a question.

bill cap

Does anyone know when the adjust bill cap option in the app is going to start working?Oops something went wrong.…There are not many features in the app can we please have the ones that are there working?

1
Tom
iD Mobile Employee
4 hours ago
A
Newbie
AvromNewbie
asked in Ask a question.

bill capping does not work

Bill cap does not worksaysoops something has gone wrong  what do I do please 

9
Tom
iD Mobile Employee
4 hours ago
H
Rookie
Hope-MarieRookie
asked in Ask a question.

cant log in online or on app

Just a white screen when I click log in on website. Has been a white screen for all day.  Stays on loading screen on app. App was working before 11am this morning. Can you fix please? Thanks. It was all fine before you decided to give us a new app 🤣  A word of advice "if it aint broke don't fix it" thanks...

3
Tom
iD Mobile Employee
4 hours ago
L
Newbie
Leanne BradshawNewbie
asked in Ask a question.

Refund Duplicate Payment

I have two pending transactions to ID after accidentally submitting request twice. I would like to cancel one of them and the bank have told me I need a 6 digit authorisation code from the Merchant. How can I contact ID to obtain this?

0
L
Newbie
4 hours ago
Joshuapreston27
Newbie
Joshuapreston27Newbie
asked in Ask a question.

app wont let me log

Can’t seem to get into my account on the app I’ve put in the right details and it says they don’t match when they are the same details as before I’ve tried putting my last name in capital letters and also tried with just the first letter of my last name in capital letter still not letting me get in 

5
andewhite
Legend
4 hours ago
DrozdovaS
Newbie
DrozdovaSNewbie
asked in Ask a question.

Transferring number not completed on time

Hi all! Had a message from ID Mobile that my transfer date is 10th April but nothing has happened as yet. Transferring from O2 and keeping my number.General chat is pretty much useless.Are ID running late with transfers? 

8
Tom
iD Mobile Employee
4 hours ago
D
Civilian
DanbyWCivilian
asked in Ask a question.

Error message when updating my Direct Debit

I've been trying to change the details on my direct debit for about a week. I keep getting 'Oops something went wrong, try again later'. At first this was every time I try to log in. Now that I’ve logged in I am unable to update my Direct Debit. I have changed my bank account. The details are correct but I’m still getting 'Oops something went wrong, try again later'.After reading other peoples experience - I have tried downloading the app on my phone. Still the same. I have tried updating the app and restarting my phone.Can someone please help? If I am unable to change my details I wont me able to pay my phone bill.

3
andewhite
Legend
4 hours ago
J
Newbie
Joolzh13Newbie
asked in Ask a question.

Number porting not fully worked

i had the text yesterday to say the switch to iD had happened and I’ve switched on and off several times but when I text it still says the original iD mobile number unless the text goes via WiFi 

14
andewhite
Legend
4 hours ago
Joe Travis
Newbie
Joe TravisNewbie
asked in Ask a question.

payment been taken 3 times, trying to find someone to contact

Hi all, First time user of this community.I was recently sent a message informing me that my phone payment was due in 2 days and that I had to pay. I’ve been having issues setting up a direct debit, which has meant these are regular. I attempted to pay but when i attempted to pay I entered the details and got a “Ooops! something went wrong” and never received a confirmation of payment. Two days later my phone got cut and I received the text message and again attempted to pay, but the above happened again, on 2 different cards. Again, neither have received confirmation of payment. Yesterday i attempted again and the same happened, however, I then received a notification from my bank, as ID Mobile have taken 3 separate payments from me for my phone contract this month. This totals £110 in total. I’m a relatively low income job and have a family to support, so every £ is crucial in the current climate. I’m trying to get hold of someone to see how this is resolved, as my balance currently

3
Tom
iD Mobile Employee
5 hours ago
Mark Stanfield
Newbie
Mark StanfieldNewbie
asked in Ask a question.

Mifi 4g router SIM issue when in France

The iD SIM card works well in a 'mifi' portable 4g router here in the UK but it won't work in France. I've tried various APN permutations logging into it via my laptop but it won't work. It does work in France however on my phone.Any ideas anyone?

9
Tom
iD Mobile Employee
5 hours ago
Claire Weaver
Newbie
Claire WeaverNewbie
posted in Ask a question.

PAC code for two numbers

I have just received two seperate SIM cards, I am transferring from Sky who gave me one pac code for two numbers. I have managed to switch one across but when I enter the details for the second one it says it cannot be processed, can someone contact me how to get around it as I don’t want to wait 30 days and have to pay for both for another month. Thank you 

1
Tom
iD Mobile Employee
5 hours ago
D
Newbie
DobbyNewbie
asked in Ask a question.

Charged Twice for Minutes Add On

I requested a 200 minute add on in the website for £3.  However I was charged twice and my account will be debited by £6.  How can I get a refund or this error on the website ? Thanks, Dobby

2
D
Newbie
6 hours ago
Milan Davidson
Newbie
Milan DavidsonNewbie
posted in Ask a question.

paying your mobile phone bill

i paid my phone bill the day before a direct debit was meant to come out i paid the whole thing and it says that the payment was successful however i keep getting a notification from my bank saying that the direct debit has failed to come out how can i stop this?

1
Tom
iD Mobile Employee
6 hours ago
S
Novice
surfinNovice
asked in Ask a question.

ID mobile data in Italy

Hi,What is my Data Allowance for Italy?Do I get charged for using my Data in Italy?When is the app going to be working as its still down?

12
Tom
iD Mobile Employee
6 hours ago
Andy Boyle
Newbie
Andy BoyleNewbie
asked in Ask a question.

says cap reached for outgoing calls but i have unlimited calls

As above, when I try to make a call it says I’ve reached my capped limit but I have unlimited calls on my plan. Live chat not working. Need phone urgently and can’t find contact number.

2
Tom
iD Mobile Employee
6 hours ago
Terms & Conditions
Why iD Mobile?