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I’ve had 4 numbers (for myself and various family members) for many years. They were all paid for by me and under my name.

I now just have 2 numbers with ID; my wife and daughter.

I’ve created a “new” online account successfully, but I can’t add either of their numbers. I’ve tried using name/DOB for me, my wife and my daughter, but it says “details not recognised” in all cases.  Previously I had a separate online logon for each phone number, which was a bit awkward but worked.

Sounds like I’m not alone. Please could you advise how to proceed

Regards,

Martin Wilkinson

 

Morning @IDchuzzlewit,

I’ve just sent you a Private Message.

Thanks.

Hi I have the same issue as the user above. Have 3 phones and could only add two. It does not allow me to add the third line.

 

thanks in advance

Hey @Andrea Sernagiotto,

I’ve sent you a Private Message.

Thanks.

I can’t add my number to my account, just transferred my sons sim to a new phone and it says the sim is invalid.

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