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I’ve had 4 numbers (for myself and various family members) for many years. They were all paid for by me and under my name.

I now just have 2 numbers with ID; my wife and daughter.

I’ve created a “new” online account successfully, but I can’t add either of their numbers. I’ve tried using name/DOB for me, my wife and my daughter, but it says “details not recognised” in all cases.  Previously I had a separate online logon for each phone number, which was a bit awkward but worked.

Sounds like I’m not alone. Please could you advise how to proceed

Regards,

Martin Wilkinson

 

Hey there ​@paulajr,  we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Thanks,

Tyler

Yes please.

Hey there ​@paulajr, would you be happy for us to send you a PM to investigate further?

 

Thanks,

Tyler

Online account (desktop).

Thanks.

Hello ​@paulajr 

 

Thanks for getting in touch. 

We would be happy to get a PM sent over but before then can we just check, are you trying to compete this on the app or via the iD Mobile online account? 

 

Thanks, 

 

Nat 

Same problem. Right number, surname and DoB as far as I know.

System claims “your details do not match our records”. *Sigh*

Will await the PM.

Hey there ​@thundercatsrus, I’ve had to edit your responses to remove all personal information, as this is a public forum, and for security purposes.

 

Would you like us to drop you a PM to look into this further for you?

 

Thanks,

Tyler

T

Rank

thundercatsrus

 1 day ago

Hi Kash,

sorry, I didn’t spot the reply. 

we don’t have access to the app for these two numbers. I’ve added the same information I had to supply for the same issue I had. 

hope you can help

thanks
Keith

Thank you ​@thundercatsrus 

 

Are you able to reply to the previous private message so that we may look in to this further for you?

 

Nat 

Hi, I can log in fine with my number. 
 

but the other two accounts/numbers can’t login into the app

 

 

thanks

keith

 

Hey there ​@thundercatsrus, sorry to hear that.

 

What happens when you try to login/register currently?

 

Is it the same as before?

 

Thanks,

Tyler

Hi Nat,  can you please help me again, the issue is the same, not being able to open/register the app with a ported number for both my wife and sons phones. 
 

many thanks

Keith 

Hi ​@thundercatsrus 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Nat

Hi, we are having the same issue, can’t login to the app/ account for three new contracts, can you please help. 

Thank you for confirming ​@Adanat 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Nat 

Hi.

it says sorry your details do not match our records.

Hey there ​@Adanat, sorry to hear that.

 

What error do you receive when trying to register the plan please?

 

Thanks,

Tyler

Hi.

Having the same issue with unable to add my son’s number to the account. My other son’s number already added ok. Just can’t add an additional number. Help appreciated.

Hi ​@Faulkner2nd 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Nat 

Hi, im having the same issue. New to ID mobile and transferred my number but app wont accept my details to add a plan. What can i do to sort this out?

Hello ​@Danny Page 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Thanks, 

 

Nat 

I have the exact same problem, has anyone figured out how to solve it/?

 

I really need my bills

Hi ​@Gary Costelloe 

 

Sorry to hear this, where does it say the SIM is invalid? In the app or on the device when you put it in?

 

What device are you putting it into?

 

Tom

Hi ​@Teddy13 & ​@Chrissmelt 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I have the same problem. I have a number for my son but keep getting details not recognised.

Reply.


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