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As for so many others, I can’t log into my account via the app or via the website. I just get stuck in an endless loop coming back to the ‘please enter your email’ screen and data entry box.

Looks like the security features haven’t been set up properly? I last had this problem months ago, so its really disappointing to experience a recurrence.

As the app (my phone runs on Android) is all down to ID Mobile, there’s no question of variations between browser.  I use Firefox running under Windows 10 on my pc, so hardly an unusual configuration.

Any ideas for what, how and/or who to kick here? Not a lot one can do to a custom app as a user.

Hi @Biggles 

 

Have you registered before trying to log in? With the new app, you’ll need to register before logging in.

 

Tom

Afternoon @Biggles,

Have you tried registering online rather than using the app? https://my.idmobile.co.uk

If you are still facing issues, please let us know!

Thanks.

Afternoon @Biggles,

Have you tried registering online rather than using the app? https://my.idmobile.co.uk

If you are still facing issues, please let us know!

Thanks.

 

Hello Just so you know i made a seperate thread but nobody responded - having the exact same issues and it won’t let me register online...

 

Morning @ggcheetah,

I have replied on your separate thread.

Thanks!

Hi,

 

Yes, re-registering (or rather re-setting password) seems to have fixed the immediate problem - thank you.  TBH, I thought I’d done that already but its easy to lose track of what one has done.

 

Rgds,

Biggles57

Hey @Biggles, we’re very glad to hear! 

 

Thank you for letting us know!

 

Kind regards,

Tyler

I can’t log in to my account it keeps saying it don’t recognise my details 

Morning @Dan dan connor,

Looks like you successfully registered on the 11th July. Can you confirm this is the case?

Thanks.

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