Solved

cant sign into my id account

been trying for past week to log into my id account but its not recognising my email address even though is correct details

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Hi @nanaizzy

Have you tried on both the app and website to log in/register?

Have you registered to the revamped app/website?

Tom

Okay @nanaizzy, if you’ve been with iD Mobile previously on multiple occasions, you may have used a different email address.

Sign up