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ID number not recognised buy the app

  • December 30, 2024
  • 2 replies
  • 44 views

I have registered on the app but when I try to login it's not recognising my phone number, what do I do?

 

Best answer by Daz_S

Hi there ​@Soman Mahey 

 

Does this help article help?

 

Or if not maybe look at these other iD App troubleshooting articles

https://community.idmobile.co.uk/app-troubleshooting-207

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2 replies

Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • Answer
  • December 30, 2024

Hi there ​@Soman Mahey 

 

Does this help article help?

 

Or if not maybe look at these other iD App troubleshooting articles

https://community.idmobile.co.uk/app-troubleshooting-207


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • December 31, 2024

Hi ​@Soman Mahey,

Welcome to the Community!

I hope that you manage to get this resolved with the information that ​@Daz_S provided.

If you require further assistance, please let us know.

 

Kash