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Your iD Account & App.

Got a question about the iD Mobile app or My Account online? Ask it here!

  • 322 Topics
  • 967 Replies
322 Topics
M
Civilian
Melissa HarrisCivilian
asked in Your iD Account & App.
Old email that I don't have access to

I can’t log in as the email address linked to my account is no longer active. I’ve tried to get help on line but I keep on getting directed here - where they will ask me to contact you….

1
Tom
iD Mobile Employee
3 months ago
Icky Ahmed
Civilian
Icky AhmedCivilian
asked in Your iD Account & App.
payment processing

So I had an outstanding balance of £24 I have paid in halves £12 first then another £12 mon top of that I had topped up another £12 as it did not process. Upon looking at my statements it’s showing all 3 payments were successful, but I am still unable to make calls or use data 

2
Tom
iD Mobile Employee
3 months ago
Ian1951
Rookie
Ian1951Rookie
posted in Your iD Account & App.
Not receiving OTP from my bank but getting others

Hi - I raised this whilst out in Turkey for 8-weeks. My wife has another bank account so we got around the problem using her account and phone. I thought it would be resolved when we returned to the UK but my phone still doesn't receive OTP's from the bank but does from everyone else. This means I can't use their app or access thru the web - so I am "blind" to activity on my account. To make matters worse I had for the first time in my life a fraudulent transaction on my credit card for £1160 which I would have seen sooner if I had been able to access my account!!! Since I returned home a week ago I have been in touch with the technical team at the bank - they've looked into it and suggest I speak with ID mobile. Clearly they think that's where the problem is. I then do a search on this forum and read about an almost identical problem that a customer had - the technical team at id mobile eventually resolved it in a week. So I try to pick up my thread / communications on here from my in

1
Tom
iD Mobile Employee
3 months ago
Denise Pitt
Newbie
Denise PittNewbie
asked in Your iD Account & App.
earbuds

I have just upgraded to s23fe and it said i would recieve free earbud but have not recieved them

5
Tom
iD Mobile Employee
3 months ago
M
Civilian
MarielaCivilian
asked in Your iD Account & App.
can’t log in online or on app

Hi How can I set up direct debit to pay for a recurring bundle . I can’t do it on the app there is option Top up only which can’t be used. After selecting the only one option to pay by card It says ‘OPs something went Wrong ‘ 

1
Kash
iD Mobile Employee
3 months ago
R
Newbie
RuggyNewbie
asked in Your iD Account & App.
Cannot Log in 310524 via phone or web

HELP.  Anyone else having problems????Friday 31/5/24.  Between 5 a.m. and now 6.45 a.m, can’t get into website to check Data via any method.If go directly to this https://my.idmobile.co.uk/login - it goes NOWHERE. If go back and start at https://www.idmobile.co.uk/ and use the ‘LOGIN’ button (top right) -  it goes to https://my.idmobile.co.uk/?_gl=1*1mp06mm*_ga*OTQ1MTU1MzA2LjE3MTI0ODM1NDc.*_ga_XFK6G4B1Y7*MTcxNzEzMzEzMy4xNy4xLjE3MTcxMzQxNTcuNjAuMC4w but then goes NOWHERE.Why not???  Cannot see anything about any current technical issues.I NEED to check the DATA used as on low data plan but have to use Google Maps imminently so VITAL I can keep logging in to see what’s left.Help pls.Thks

2
Tom
iD Mobile Employee
3 months ago
P
Newbie
PoppiesfanNewbie
asked in Your iD Account & App.
login

I've got 3 accounts mine and my two sons cobby log in to any of them tried every combination of email and phone numbers it just keeps saying details not recognised, my 2 sons accounts need a the monthly payment to get them working but can't log in to do it,  driving me mad

3
Tom
iD Mobile Employee
3 months ago
HelenIDuser
Newbie
HelenIDuserNewbie
asked in Your iD Account & App.
Change account holder and payment details

I am currently the account holder and bill payer (SIM only) for my daughter’s phone as she was a minor when this was set up. Now she is adult and can take on the account holder and billing responsibility in her own name. How can we get this changed over without losing her number?

8
Kash
iD Mobile Employee
3 months ago
L
Newbie
liane64
asked in Your iD Account & App.
money taken - account locked

Have been away for a short while and tried to use my iD Mobile account from 28 May. The payment of £8 was taken and I am now showing no data left with unlimited texts and minutes. I cannot use the phone despite money being taken on 28 May.

1
Kash
iD Mobile Employee
3 months ago
S
Newbie
swcqNewbie
asked in Your iD Account & App.
continous oops

Can anyone explain why the oops something went wrong comes up overtime I try to access my plan ,thanks

3
Tom
iD Mobile Employee
3 months ago
AlanJolly65
Newbie
AlanJolly65Newbie
asked in Your iD Account & App.
Upgrade without changing existing plan?

Is it possible to upgrade my phone without changing the T&C’s of my existing sim only plan? I’v had it for years and new plans don’t offer the same roaming benefits.

4
Tom
iD Mobile Employee
3 months ago
A
Newbie
Andrea IWNewbie
posted in Your iD Account & App.
How do I change the name and bank details for an account I've held for years for my son into his name now that he is an adult?

How do I change the name and bank details for an account I've held for years for my son into his name now that he is an adult? 

1
Kash
iD Mobile Employee
3 months ago
S
Newbie
Sinead88Newbie
asked in Your iD Account & App.
IMEI number

Please Delete

1
Kash
iD Mobile Employee
3 months ago
Inga Kapociene
Newbie
Inga KapocieneNewbie
posted in Your iD Account & App.
Number change

Hello, can I know when my number will be changed?

2
Kash
iD Mobile Employee
3 months ago
Zoé Davies
Civilian
Zoé DaviesCivilian
posted in Your iD Account & App.
Upgrade

Why is it so difficult to do an upgrade,I have had several chats with agents, I have spoken to someone on the phone,and almost 2 weeks later still not got the handset I have paid for.My account has no upgrade tab,the have now offered to call me tomorrow? why have they changed everything and made it so hard to do anything without constantly moaning to them.

1
Kash
iD Mobile Employee
3 months ago
B
Newbie
BarfyNewbie
asked in Your iD Account & App.
Order cancelled, why?

I requested 2 SIMs for me and my wife last week, that arrived on Friday. Requested that the number be transferred yesterday, which didn’t happen. Then get an email saying that the order has been cancelled on Saturday.Been looking for a contact number for someone to talk to, or online chat but can’t find anything. Probably a sign that it was a good thing that the order has been cancelled.How can I start a dialogue with someone physically?In the meantime I’ve gone back to my O2 SIM.

6
Kash
iD Mobile Employee
3 months ago
R
Newbie
Ryan DeansNewbie
asked in Your iD Account & App.
Mobile App won't recognise my phone number

I've been with ID mobile since 2019 but have never been able to manage my account as I can't login to the app as it doesn't recognise my ID mobile number on their records. It is the correct number, my last 4 digits of this number appear on my bill I get emailed and I have been using it for years. I still have my 1st email from ID and it has my phone number and all my plan details on that email.

3
Tyler
iD Mobile Employee
3 months ago
Michelle Lyddon
Newbie
Michelle LyddonNewbie
asked in Your iD Account & App.
Account name incorrect

When I log onto my dashboard, my name shows as my old name.  That’s different to the name I use on this community.  How do I change it please?  

1
Tyler
iD Mobile Employee
3 months ago
AB1029
Newbie
AB1029Newbie
asked in Your iD Account & App.
Unable to view upgrade options

We currently have 2 iD contracts with my wife's phone set up under my name (currently my payment account) using her email address.Her plan is viewable on my phone but unable to view it on hers - throws an error saying details don't match.It is now time to upgrade and although I'm able to view what's available, when we look at her plan we're unable to view the options. It just keeps saying "oops, something went wrong". It's like there is some sort of mismatch going on with accounts/phone numbers/email addresses but not sure how to fix it.Can someone assist please? 

1
Kash
iD Mobile Employee
3 months ago
Dawny41
Newbie
Dawny41Newbie
asked in Your iD Account & App.
voicemail icon

I have just switched to Id mobile and I have just set up my voicemail when prompted. The icon will not delete from my notifications bar at top of screen. This messgae was how to set up settings for voicemail. I have done all that but there is  no way I can get rid of the notification on my phone.

3
Kash
iD Mobile Employee
3 months ago
L
Newbie
Landyman130Newbie
asked in Your iD Account & App.
Data plan reduced

In emails from iD, my data plan is 20Gb.  I have just logged in to the new website system and see that my plan is shown as only 8Gb. Why/

6
Kash
iD Mobile Employee
3 months ago
D
Newbie
DaversNewbie
asked in Your iD Account & App.
cant logon to the ID mobile app

Hi. I have just joined ID mobile and have a new phone. Have downloaded the App but it won’t let me open. Face ID works but says unable to connect, try again. When I try again the same message come up. Any ideas?  Should I uninstall and start again?  Thanks

3
Kash
iD Mobile Employee
3 months ago
E
Newbie
Eric TalbotNewbie
asked in Your iD Account & App.
3G/4G switch

Went to check my allowances on the app last night and had to go through the 3G/4G switchover. Online help no use whatsoever and now the app no longer works, it says unable to connect to iD Mobile. My main concern is that I received an email to say my new deal had been added to my account. I’ve not asked for a new deal or for anything to be added to my account and will not be paying for anything different to the contract I’ve had for over 5 years, without issue. I see, online, this has been a problem for over a year, please advise on a course of action to remedy it.

1
Kash
iD Mobile Employee
3 months ago
Mike Oswald
Newbie
Mike OswaldNewbie
posted in Your iD Account & App.
email address forgot

Hi, I have forgotten the email address I used for my daughters account and I can't log in, 

1
Kash
iD Mobile Employee
3 months ago
I
Newbie
IanBealeNewbie
asked in Your iD Account & App.
app not logging in even after password reset

I'm trying to log into my account in the app having not done this for maybe 6 months. The app kept telling me my password was wrong so I reset it.I know my username is correct. When I try to log in after the reset it still fails telling me the password is incorrect. Is there a problem with the app? 

2
Kash
iD Mobile Employee
3 months ago
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