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Your iD Account & App.

Got a question about the iD Mobile app or My Account online? Ask it here!

  • 321 Topics
  • 967 Replies
321 Topics
N
Civilian
Nik20Civilian
asked in Your iD Account & App.
details do not match our records

I'm getting, 'sorry, your details do not match our records" when trying to log in. Live chat is also mot available. Frustrating.

17
Kash
iD Mobile Employee
2 months ago
Denise Pitt
Newbie
Denise PittNewbie
asked in Your iD Account & App.
earbuds

I have just upgraded to s23fe and it said i would recieve free earbud but have not recieved them

5
Tom
iD Mobile Employee
3 months ago
D
Newbie
DD13Newbie
asked in Your iD Account & App.
What is Add New Plan?

There is an option to  “add new plan” in the app and on the website. I tried to add my children’s ID Mobile numbers that are both registered to me but with different email addresses, but it won’t accept their numbers. What is this feature for?

1
Tom
iD Mobile Employee
3 months ago
M
Civilian
Marc BradfordCivilian
asked in Your iD Account & App.
How do i sms live chat with someone?

I really need to live chat with someone from ID but I can't find how to do so.I have 2 numbers, one for me, one for my son but I can't remember some of the details on my son's account 

1
Tom
iD Mobile Employee
3 months ago
A
Newbie
ANDY MNewbie
asked in Your iD Account & App.
LOST CREDIT WHEN SWITCHED TO NEW APP - PAY AS YOU GO ACCOUNT

Went through the trauma of switching to the new ID Mobile app (failed registrations, verification codes that didn’t work, account blocked etc, etc) to find that the credit I had on the old app hadn’t been transferred across to the new one.The mobile number and all other details are the same but £0.00 credit on my account with the new app.Additionally the app says that I don’t have a plan but I should have a pay as you go plan.Any thoughts on what’s happened or have I been “robbed” by ID M?Thanks for any help anyone can offer  : - ) 

1
Tom
iD Mobile Employee
3 months ago
A
Newbie
Abigail Kelly
asked in Your iD Account & App.
cannot access my account

Please help , so my mum set up the account for my phone and she cannot remember her password anyway long sorry short I finally gained access to my account by using my number to log in when I logged in I wanted to updated my details and then look at changing plans within id however I went to change my email address to an updated one but it kicked me out of the website to re log in which would be fine but I have no idea of what the password is. So I’ve been trying to reset my password under my new email however this email with the code to reset isn’t coming through to me. I’ve resent this email about 10 times now but no emails are coming through from ID . I even tried to see if it would send to the previous email we had but still nothing .I’m really stuck because I can’t access my account and I just wanted to update my details and look at upgrading or changing my plan . Please help 

1
Tom
iD Mobile Employee
3 months ago
R
Newbie
Rooster51Newbie
asked in Your iD Account & App.
Adding another phone number on app

Can't add my sons details to new app, telling my details are incorrect 

7
Tom
iD Mobile Employee
1 month ago
S
Newbie
SaltingsNewbie
posted in Your iD Account & App.
mr

My calls and texts are both unlimited but id just interupted a call saying I had reached my call limit and must purchase more, but why?

1
Kash
iD Mobile Employee
3 months ago
Ali Shah
Newbie
Ali ShahNewbie
asked in Your iD Account & App.
My sim

Why is my mobile data so slow, it shows I'm getting 5G but my Internet connection is really bad and takes time to load videos it also takes really long to send normal text messages, I don't know if there is a problem with my aim or your network please review this for me. 

7
Kash
iD Mobile Employee
3 months ago
C
Newbie
CptnickoNewbie
asked in Your iD Account & App.
Is there a time restriction on a second phone

I received my new phone and contract a month ago. I wanted another for my part but the phone provider rejected it saying ID Mobile policy is not to supply a second phone within a 3 month period. I am aware that all accounts must have a separate email.Is there a 3 month rule?

4
Kash
iD Mobile Employee
3 months ago
T
Newbie
TV1989Newbie
asked in Your iD Account & App.
Can't add plans to my mobile app

Hi, I got a new phone & downloaded the id mobile app again but I was requested to register again. I was able to add my number to the plan but wasn't able to add my 2 children's numbers which I was able to do on my last phone. It just keeps saying that my records don't match our records even though I'm definitely putting in the right details. Does anyone know why this is happening or how to fix it?

9
Tom
iD Mobile Employee
3 months ago
N
Newbie
Neil fNewbie
asked in Your iD Account & App.
i want my refer a friend reward its been 6 months

referred a friend back last year on Dec 22. The referral page permanently says pending.I have already contacted this chat to ask what’s going on and was promised it would be dealt with.I feel trading standards would frown on you farming for customers from existing customers then not keep your end of the deal.I don’t have hours to deal with this again so can you please just sort it out Thankyou Neil F

4
Tyler
iD Mobile Employee
3 months ago
Paul Stephens
Newbie
Paul StephensNewbie
posted in Your iD Account & App.
Paul

Hi I've just changed my phone and I can't log into my account it just says I'm putting in the wrong details but I'm not please advise!!

1
Kash
iD Mobile Employee
3 months ago
Andy Hughes
Newbie
Andy HughesNewbie
posted in Your iD Account & App.
ive Been blocked from the app

Hi, I've just been blocked from the iD Mobile app. How am I now supposed to check my data?  

1
Kash
iD Mobile Employee
3 months ago
Pamela Key
Newbie
Pamela KeyNewbie
asked in Your iD Account & App.
Pam

I want to talk to live chat 

3
Kash
iD Mobile Employee
3 months ago
Pamela Key
Newbie
Pamela KeyNewbie
asked in Your iD Account & App.
Mrs key

Can you tell me my  2 phone numbers I have with ID 

2
Kash
iD Mobile Employee
3 months ago
C
Civilian
CosmindinisicaCivilian
posted in Your iD Account & App.
mobile number switch stop request

I want to cancel the request to switch the mobile number

1
Kash
iD Mobile Employee
3 months ago
A
Civilian
Ang.vCivilian
asked in Your iD Account & App.
service page in app

HiHaving a look at how to block my phone if it's lost or stolen, and it says to go to  my services in app and gives an option to block it..  I can't find my service on the app.   Anyone know?  Just want to be aware of how to do it  quickly if it happens. Thanks 

1
Kash
iD Mobile Employee
3 months ago
Ewa Kulossa
Newbie
Ewa KulossaNewbie
posted in Your iD Account & App.
id app

Hi, I can't log back into my ID account. It says details doesn't match 

1
Kash
iD Mobile Employee
3 months ago
S
Newbie
swcqNewbie
posted in Your iD Account & App.
oops something went wrong

Hi can anyone help just joined immobile 2 days ago ,everything activated ok , I go on the app to try and check it’s set up ok , it shows my bill and that’s it except oops something went wrong try again.lost count of the times I’ve tried , tried on the web site also.anyone got any advice thanks

5
Tom
iD Mobile Employee
2 months ago
C
Newbie
callumforbesNewbie
posted in Your iD Account & App.
replacement sim

I need a replacement SIM card , the live chat isn’t working and curry’s can’t find my account 

1
Tom
iD Mobile Employee
3 months ago
E
Newbie
EandJBNewbie
asked in Your iD Account & App.
Can't set up app, details not recognised

I'm trying to set up the new app on my son's phone. It says the phone number/surname/date of birth is not recognised. The old app worked fine on his phone, and I have access to his info through the app on my phone. Where do I go for help with this?

2
Tom
iD Mobile Employee
3 months ago
Andrew Corrigan
Newbie
Andrew CorriganNewbie
asked in Your iD Account & App.
insurance

Had to put my phone on but back over the bank holidays and the tried charging me 2 times what I took out and 200 on top of the money I borrowed because I had mental health and mugged me off like to report it and claim on insurance 

2
Tom
iD Mobile Employee
3 months ago
B
Newbie
brikNewbie
asked in Your iD Account & App.
why is the website so bad?

why is the website so bad? for a provider that Is online only why is the website so poor? need to re register apparently. not accepting the multiple verification codes i have been sent. so frustrating. i have given up trying

1
Tom
iD Mobile Employee
3 months ago
Sally Fielding
Civilian
Sally FieldingCivilian
asked in Your iD Account & App.
How can I put the id app on my phoe as well as my ipad

How can I get the id app on my phone as well as my iPad ? I’ve tried so many times it just takes me to re-register all the time

1
Tom
iD Mobile Employee
3 months ago
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