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Your iD Account & App.

Got a question about the iD Mobile app or My Account online? Ask it here!

  • 341 Topics
  • 1,012 Replies
341 Topics
D
Civilian
Dawn76Civilian
asked in Your iD Account & App.
log in problems

I cannot log into my account it says it’s not recognised 

1
Tom
iD Mobile Employee
3 days ago
H
Civilian
HarshP603Civilian
asked in Your iD Account & App.
Can't add ID mobile number to access the app

I have been unable to add my ID mobile number to the mobile app for a couple months now ever since I had transferred my previous mobile number to ID. It could be because I may have accidently entered an incorrect date of birth at the time of registration but I am unsure of this as I can’t access anything to be able to verify this.

1
Tyler
iD Mobile Employee
4 days ago
Dave Glew
Civilian
Dave GlewCivilian
asked in Your iD Account & App.
When will the app work?

When I got an ID Mobile, I changed the number to my old number using a PAK code.  now the App won’t recognise my old number or my new number so I am unable to use the app.  you help line only says use the app if you have a question, and your web page says you have to login with your ID mobile number to use the website.  so I have no way of contacting ID mobile.  at this point i am ready to go into my nearest Currys and insert the damn phone where the sun does not shine in the nearest ID Employee.  your system is awful, your coverage is rubbish and your customer service is nil.  do something.  anything, you don’t even answer messages on facebook anymore. I’ll never use ID again, sick to death of the terrible service.  

1
Tyler
iD Mobile Employee
4 days ago
Serena Purslow
Civilian
Serena PurslowCivilian
asked in Your iD Account & App.
i can’t log in online or on the app

Hi, my son and daughter can’t log in to their accounts online or on the app since the new update. The accounts are on my name. I’ve tried live chat and what they’ve told me to do still doesn’t work. How can I cancel their accounts they both want to keep their numbers.Could they set up their own accounts but keep their current numbers.  thanks Serena 

4
Matthew T
iD Mobile Employee
4 days ago
A
Anonymous
asked in Your iD Account & App.
delete community account

Please delete my community account thanks

0
A
7 days ago
L
Newbie
Luky12389Newbie
asked in Your iD Account & App.
i need help i havent used the account

I am receiving the below when trying to register for the app. the details i have entered are correct and is the correct last name, dob & mob number. please help 

3
Tom
iD Mobile Employee
7 days ago
B
Rookie
Big ColRookie
asked in Your iD Account & App.
why cant i create a new question in this forum?

I just tried 3 times and when I click CREATE nothing happens!

5
Tyler
iD Mobile Employee
8 days ago
D
Newbie
David SartainNewbie
asked in Your iD Account & App.
no response

I have upgraded my account and need to keep my existing phone number , and have not received any notification,or new sim, could you get back to me, please , my phone number is {REMOVED},,email is {REMOVED}  thanks David 

4
Tom
iD Mobile Employee
8 days ago
J
Civilian
Jayspencer12Civilian
asked in Your iD Account & App.
LOG IN

How hard is it too actually log in arggggh. I can't access my account online or app, I could on an old phone that broke, new phone saying my details are wrong (number, surname & date of birth) I've changed my number too keep an old one (could that be why?) It's really annoying as I need too access my account, just got my daughter a contact also and worrying I'm going too have the same issues. Anyone know why I can't get access ? Pls 

3
Tom
iD Mobile Employee
8 days ago
F
Newbie
FrechdacsNewbie
asked in Your iD Account & App.
Logging in

Is anyone else having issues logging in to both the app and the website?

13
Kash
iD Mobile Employee
9 days ago
J
Civilian
JasonBerryCivilian
asked in Your iD Account & App.
Apple TV promo - Unable to claim

Hi,I am receiving an error upon trying to redeem the apple Tv 3 month promotion, from an eligible product purchase, which states “UID Missing or incorrect message”.I tried to contact live chat support on 02/09, of which I was informed someone would be in contact via email within 48 hours. This did not occur to my knowledge and now looking for help if it’s still possible to redeem this or not? as others seem to have this issue on the community as well.Thanks

1
Kash
iD Mobile Employee
10 days ago
R
Civilian
Rachael CarterCivilian
asked in Your iD Account & App.
cannot open id mobile app

The id mobile app will not open says safari cannot connect to a server

1
Tom
iD Mobile Employee
10 days ago
S
Civilian
ShrewCivilian
asked in Your iD Account & App.
Unable to receive verification SMS on data only SIM

Hello.I have purchase a pay monthly data only SIM from ID mobile. I am trying to set up my app and online account. I have added the mobile number associated with the SIM, but I am then asked to enter the verification number sent to the SIM… when it is a data only SIM (which I have no desire to insert into my mobile in any case as I am using it in a router). As a consequence I can’t move onto the next step and set up my account. Can anyone help please?

3
Tom
iD Mobile Employee
10 days ago
M
Civilian
MattHoskinsCivilian
asked in Your iD Account & App.
Setting default plan / naming plans

If you mange several plans for your family, is it possible to set the MAIN plan so it always defaults to your particular phone? Also, it would be good to be able to nickname plans/phone numbers so you know easily whose plan is whose.

3
Kash
iD Mobile Employee
10 days ago
M
Newbie
mikee_ukNewbie
asked in Your iD Account & App.
Get proof or purchase with IMEI number on

hi, I need proof of purchase for a travel insurance claim for my daughters phone. I sent a screenshot of the welcome email but apparently they need something with the IMEI on showing. Because the phone was lost on holiday I can’t create/access her ID account.I tried using the live chat, but it leads me down a path of needing access to the account before it will help me. I can’t access/create an account for her phone because it requires account validation/MFA via her mobile number which I can’t do because the sim card and phone are lost.Thanks,Mikee

3
Kash
iD Mobile Employee
10 days ago
S
Newbie
SkalaNewbie
asked in Your iD Account & App.
account access

I have changed my phone and can't upload my mobile number.So I can't access my account...

1
Tom
iD Mobile Employee
10 days ago
S
Civilian
Stuart gallowayCivilian
asked in Your iD Account & App.
can’t log on

Unable to log on website or app! Says details not recognised !

1
Tom
iD Mobile Employee
10 days ago
Kaitlin Neiland
Civilian
Kaitlin NeilandCivilian
asked in Your iD Account & App.
issues with the app

Hi. I'm trying to log into the iD app and getting this. Please assist

1
Kash
iD Mobile Employee
11 days ago
K
Rookie
KazOGRookie
asked in Your iD Account & App.
App not Working

I cant’t seem to get into the mobile app, it is saying “Authentication failed”  and “Try again”, but nothing happens. ……. HELP

6
Matthew T
iD Mobile Employee
11 days ago
C
Civilian
cow36Civilian
asked in Your iD Account & App.
unable to receive OTP code

I've been with ID for years on a plan under my dad's name. Recently got a new phone + plan with them under my own name, received my phone fine, SIM card works fine. Everytime I try registering and I get to the OTP stage, it doesn't send me anything.  Initially I'd tried logging into the plan under my dad's name, which didn't work, "oh well I don't know the full account details for this plan, it's just that" nope, try it under my own plan and name, nothing.Won't send me a code, this is causing me quite a bit of stress as I'm really on the fence about my new phone and want to check everything over on this front. I think everything to do with the ID Mobile and app is horribly designed and it makes it difficult to find things, which definitely hasn't helped me here, when I get stuck with this OTP issue, there's no suggested alternatives, no email option no nothing not even a proper customer service contact desk, just a forum you have to register an account for. I've read on here it's a com

1
Kash
iD Mobile Employee
11 days ago
S
Newbie
surajdNewbie
asked in Your iD Account & App.
I am unable to access my account

HiI re-registered for an ID account a while ago, but I have never been able to log in. I have used the reset password link, reset my password, and then even after confirmation it does not let me log in with the new password.How can I regain access to my account?

17
Themaestro023
Rookie
14 days ago
J
Civilian
jdcharrison2Civilian
asked in Your iD Account & App.
Can't access accounts via web or app

Hi - I have (or had) two IdM accounts, one for my daughter and one for my son.I can  now no longer gain access to either, via web or app.Orignally I used different usernames for each, but (I think) the same email address. Now usernames seem no longer to be required, and your system (and this user) may be confused by the use of the same email for two accounts.Can supply email addresses, usermames and phone numbers by private message when you respond.Best regardsJohn Harrison  

1
Matthew T
iD Mobile Employee
14 days ago
B
Civilian
BlackSmirnoffCivilian
posted in Your iD Account & App.
PAC transfer of old number hasn't occurred

I have done a PAC transfer from 3 to maintain my old number, 3 have terminated my account this morning, but my iD account is still on the new number. When will it switch (I need it to maintain my work on all availability). 

1
Matthew T
iD Mobile Employee
14 days ago
T
Civilian
TigsboyCivilian
asked in Your iD Account & App.
Can I insert my IDmobile sim before my number gets ported over

Can I insert my IDmobile sim before my number is ported over. The sim came with it’s number, but I don’t want to have all my apps updated with a new number, to then change back in 3 days

1
Matthew T
iD Mobile Employee
14 days ago
E
Civilian
EwacyganCivilian
asked in Your iD Account & App.
took my number

I can not login to my id account app asked me for ID number but i took my old number from other network and i do not remember ID phone number which i get with new contract  because i keep my old number, when I put my number app say is incorrect 

1
Matthew T
iD Mobile Employee
14 days ago
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