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Your iD Account & App.

Got a question about the iD Mobile app or My Account online? Ask it here!

  • 377 Topics
  • 1,180 Replies
377 Topics
H
Newbie
hastalavistaNewbie
asked in Your iD Account & App.
why after switching to iD Mobile it’s still showing my temporary ID number instead of my new number?

Hello i’ve switched to ID Mobile switching gone through today and everything is working like it should be but in my ID app and website it’s still showing my temporary ID number instead of my new number i switched, I’ve contacted live chat they advised to re register app but it doesn’t help because with same details I get to my account where I still see my ID temporary number 

2
H
Newbie
2 months ago
Paul Northcott
Newbie
Paul NorthcottNewbie
asked in Your iD Account & App.
wrong data allowance on app

I joined id a couple of months ago and with unlimited calls unlimited texts and 120 gb data but when I log on the id app it shows my plan as unlimited calls unlimited texts but 1.5 gb of data event though it shows me I have 120gb of data to use can it be fixed or do I just ignore the error 

2
Kash
iD Mobile Employee
2 months ago
W
Civilian
wallockposterCivilian
asked in Your iD Account & App.
Can I go to a Currys store to manage my account?

Can I manage my account in store rather than via the live chat/website/app?

2
Kash
iD Mobile Employee
2 months ago
Jeff McIntosh
Newbie
Jeff McIntoshNewbie
asked in Your iD Account & App.
Roaming limit

I recently had a message saying I had come to the 30gb limit of my roaming, whilst in the UK.I did have an issue with my sim card, which wouldn't show in the sim manager on my phone  and I wasn't able to access any network connections. I did report this and received a new sim, which now works and shows up as it should. My question is, did the dodgy sim card default to roaming as I was still able to make and receive calls and connect to the internet? I wasn't aware of the issue until I checked re roaming when we go to Eire. Can ID assist?

3
Kash
iD Mobile Employee
2 months ago
S
Civilian
SteggaCivilian
asked in Your iD Account & App.
contract buyout

My phone is damaged beyond reasonable price and I have 7months to the end of my contract. Can I buy out the contract (pay off the 7months) and take out a new ID mobile contract?

2
Kash
iD Mobile Employee
2 months ago
S
Newbie
swcqNewbie
asked in Your iD Account & App.
oops

Started with idmobile a month go not very good at first and kept getting the oops something went wrong .After a couple of weeks service was OK and was able to use the app properly ,now all of a sudden I'm getting the oops something went wrong when trying to use the app, anyone know why , thanks 

5
Kash
iD Mobile Employee
2 months ago
Michael Southgate
Newbie
Michael SouthgateNewbie
asked in Your iD Account & App.
unable to log into app

Since my upgrade last month I have been unable to log into my account due to my information input not matching your records, Please help,☹️ 

1
Matthew T
iD Mobile Employee
2 months ago
M
Civilian
Marc HodghtonCivilian
asked in Your iD Account & App.
Cannot view or access my bills on line.

I have been unable to view or access my bill on the the website. All I get is the “oops” notification. In fact I even get the “oops” when I log in but it seems to know who I am. Been the same from day one (only a couple on months) and messages to iD go unanswered. 

1
Matthew T
iD Mobile Employee
2 months ago
suzysuzy1
Civilian
suzysuzy1Civilian
asked in Your iD Account & App.
unable to access app

Unable to access app..  

1
Matthew T
iD Mobile Employee
2 months ago
Steph Latham
Civilian
Steph LathamCivilian
asked in Your iD Account & App.
apple watch cellular plans

Hi. I’ve just purchased an apple cellular watch. I can see that you do not support this but I was wondering if there are any plans to do so?Many Thanks,Steph 

7
Tyler
iD Mobile Employee
2 months ago
W
Civilian
wallockposterCivilian
asked in Your iD Account & App.
Can I manage my account in a Currys store?

I was the victim of a SIM swap fraud recently that caused quite a big headache both literally and financially, and honestly dealing with ID customer service via the live chat has been an absolute pain. It’s also made it apparent the account security is absolutely woeful on the live chat and I suspect it’s how the scammers managed to SIM swap me in the first place. I’m balking a bit at the termination fee, but I’m absolutely done with ID Mobile based on how poorly they’ve handled this whole thing. I know I can request a STAC/PAC via the website + app but I’m getting frequent crashes that make this difficult - can I manage my account at a physical Currys store? I’m not sure my sanity can handle another round with the live chat.

1
Matthew T
iD Mobile Employee
2 months ago
H
Civilian
Harry GCivilian
asked in Your iD Account & App.
Adult content filter won't turn off, despite being off in app?

Sometime in the past week turning off the adult content filter has not been working. Was working fine before that. It is showing as being turned off in the app. Tried turning on/off in the app and restarting phone,  still not able to access NSFW content.

3
Tom
iD Mobile Employee
2 months ago
J
Civilian
Japple14Civilian
asked in Your iD Account & App.
Data Rollover not showing

I am unable to find my data rollover anywhere and can not access it.  Why has this happened?  Please can you help me to resolve this problem? Thanks

2
Tom
iD Mobile Employee
2 months ago
Barry Dukker
Civilian
Barry DukkerCivilian
asked in Your iD Account & App.
old system

Iwas forced to take this new app, how do I go back to the old way of signing in

2
Tom
iD Mobile Employee
2 months ago
Marc Harrison
Civilian
Marc HarrisonCivilian
asked in Your iD Account & App.
Can't log into my account.

It keeps saying my details don't match records. Please resolve this.

2
Tyler
iD Mobile Employee
2 months ago
I
Newbie
IanRichNewbie
posted in Your iD Account & App.
My SIM card plan hasn't been set up as agreed - showing as Nil EVERYTHING on statement

and am now receiving text messages to say that I am up to my “over data” cap?? I’ve only been with you for a couple of weeks???I contacted the online chat facility, immediately after activating my SIM card when I first set up my idmobile app account, because my Data Allowance was only showing a 36GB allowance & not the 45GB I had signed up to. The response was that it was showing as 45GB at your end - a “ticket” was raised for this to be looked at.But this afternoon, I’ve received a text message warning me that I am up to my “over data cap”. Meaning that I’ve had no benefit what so ever from you.Looking at the 1st statement that is showing on my account, which is under the original SIM card number (having now transferred my previous number to you), this shows - 0 Minutes, 0 Texts & 0 Data - when it should be Unlimited Minutes, Unlimited Texts & 45GB Data. In my app account it is still showing Unlimited, Unlimited & 36GB DataI need someone to pick this up and own it, to

7
Kash
iD Mobile Employee
2 months ago
S
Newbie
Sally copeNewbie
asked in Your iD Account & App.
accessing app

I’m unable to access the app. Keeps saying “unable to connect to if mobile please try again” I’ve been trying since yesterday! 

16
Matthew T
iD Mobile Employee
2 months ago
N
Civilian
Nicky GCivilian
asked in Your iD Account & App.
Email Address Change

Hi, I am looking to change my email for my ID mobile plan as my bills are all going to my daughters email and I have my own now? Thanks.

1
Matthew T
iD Mobile Employee
2 months ago
E
Newbie
EFF1Newbie
asked in Your iD Account & App.
PAC CODE RECEIVED NOT REQUESTED

Received a pac code and final payment cost but I did not request this Is this a data breach pac code fraud?ID do not port my number   

6
Tyler
iD Mobile Employee
2 months ago
N
Newbie
NiamhsmumNewbie
posted in Your iD Account & App.
abroad data being used by someone else!

I’ve just had a painstaking live chat which the person was lovely however I believe my daughters day at has been stolen. her roaming data has exceeded 30gb to 115gb.We’ve not stepped foot out of the UK this year. I’ve been told I have to wait for a usage report.  has anyone else had this! I don’t know whether it’s identity theft a data breach or something else entirely!im so stunned!

1
Matthew T
iD Mobile Employee
2 months ago
Regina Krizsán
Civilian
Regina KrizsánCivilian
asked in Your iD Account & App.
transfered number issue

Yesterday i requested to transfwe my old number from GiffGaff to ID mobile. Today i got a messege that my number been transfered. In the ID mobile app still showing my ID mobile given number not my old one. When someone tries to call me on my old number its ringing but on my phone no sign of any calling to answer or missed calls at all. When i am trying to call someone, the call fails. What can i do? 

1
Matthew T
iD Mobile Employee
2 months ago
E
Civilian
EdwardBuzzardCivilian
asked in Your iD Account & App.
Transaction Number

Please could someone contact me with a Translation Number - I did not receive a welcome email with it and now I can’t transfer my number. Thanks. 

1
Matthew T
iD Mobile Employee
2 months ago
K
Newbie
KjamesNewbie
asked in Your iD Account & App.
app access

I am not able to access the app and not able to find support to do so. I have tried the community and the chat. I do not use social media…. I keep cannot log onto the app. I keep getting the message Sorry, your details do not match our records' please help I need to top up and can’t do this on the web. Or at least I can’t find out how to!!!

1
Matthew T
iD Mobile Employee
2 months ago
ICampbell
Civilian
ICampbellCivilian
asked in Your iD Account & App.
details do not match death loop

I’m trying to allocate my phone number to my ID Mobile app. I keep getting “sorry details do not match”. ive tried everything I also can’t get chat workingive run out of options and I’m 2 hours deepplease help

1
Matthew T
iD Mobile Employee
2 months ago
H
Civilian
HarryidCivilian
posted in Your iD Account & App.
login broken

I want to buy a phone but the website login is completely broken

1
Matthew T
iD Mobile Employee
2 months ago
Terms & Conditions