How do i get past the error message “Sorry, your account details do not match our records. please try again” which I consistently get when adding my phone number to my new account. I get the same error whether I’m using the App of the web. How do I access my account? The number of frustrated one star reviews for the current App fill me with dread!!
Mobile App and Web Login broken - how to i get into my account?
Userlevel 5
+6
Hey
Kind regards,
Tyler
Hi Matthew. Thanks for responding, yes it is now working for me, presume the different email address was the problem. Cheers
I have the same issue. Can’t find live chat. Hope do I register? Thanks
Userlevel 7
+6
Morning
Userlevel 7
+6
Morning
It looks like you already have an iD Mobile app account set up with a different email address, that has linked to your phone number successfully on the 20//06/2024. Are you trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Thanks.
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