My pay was late and my direct debit didn't go through. I've been sent a text saying that my account has been suspended until I pay but I can't get into my online account to pay. If I pay over the phone, it will take 3-5 days to clear. I've been trying to access my online account for days.
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Hey there
I can now confirm that for registered customers, you should be able to login now on the app and website. Additionally, unregistered customers should now be able to register and login via our web-page (not on the app just yet).
Thank you for your continued patience.
Kind regards,
Tyler
would you please create my ID mobile app
Hi
If you are having issues with the iD Mobile app, please contact our Customer Service Team.
The link below will provide you with further information.
https://community.idmobile.co.uk/your-id-account-app-66
Kash
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